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Actualmente tengo el adaptador de pantalla básico de Microsoft y cuando quiero hacer la instalación del Controlador gráficos Intel® para Windows * [15.65] salta el error de que el paquete de instalación no es compatible con mi procesador.
Yo actualmente cuento con un Intel Core i3 8100 y con el sistema operativo de Windows 10 pro de 64 bits.
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- PCIe
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Hello ramirona,
Gracias por unirte a la Comunidad de Soporte de Intel.
Me gustaría recopilar información básica del sistema para asegurarme de que su sistema sea compatible con esta tecnología. Escanee su sistema con la herramienta DxDiag. Sigue los pasos a continuación:
1. En el teclado, presione la tecla WinLogo + R.
2. En el cuadro Ejecutar, escriba dxdiag y presione Enter.
3. Haga clic en Guardar toda la información (guárdela en su escritorio).
4. Adjunte el resultado
Wanner G.
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------------------
System Information
------------------
Time of this report: 3/23/2018, 14:46:50
Machine name: RAMIRO-PC
Operating System: Windows 10 Pro 64-bit (10.0, Build 10586) (10586.th2_release_sec.170913-1848)
Language: Spanish (Regional Setting: Spanish)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: Z370 HD3
BIOS: F4
Processor: Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz (4 CPUs), ~3.6GHz
Memory: 8192MB RAM
Available OS Memory: 8072MB RAM
Page File: 2816MB used, 6535MB available
Windows Dir: C:\Windows
DirectX Version: 11.2
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10586.0000 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: Adaptador de pantalla básico de Microsoft
Manufacturer: (Tipos de pantalla estándar)
Chip type: Intel(R) SKL/KBL Mobile/Desktop
DAC type: óî
Device Type: Display-Only Device
Device Key: Enum\PCI\VEN_8086&DEV_3E91&SUBSYS_D0001458&REV_00
Display Memory: 4035 MB
Dedicated Memory: 0 MB
Shared Memory: 4035 MB
Current Mode: 1920 x 1080 (32 bit) (64Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: S24F350
Monitor Id: SAM0D20
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: Internal
Driver Name:
Driver File Version: ()
Driver Version: 10.0.10586.0
DDI Version: 11.2
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: , 0 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71AF4-43CC-11CF-7961-5A09AFC2C735}
Vendor ID: 0x1414
Device ID: 0x008C
SubSys ID: 0x00000000
Revision ID: 0x0000
Driver Strong Name: display.inf:10809047d4324726:MSBDA:10.0.10586.0:pci\cc_0300
Rank Of Driver: 00FB2006
Video Accel:
DXVA2 Modes:
Deinterlace Caps: {00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,...
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Hello ramirona,
Thank you for the information provided.
Please manually install the Intel® Graphics Driver. You can find the ".zip" file and instructions below.
Version: https://downloadmirror.intel.com/27484/a08/win64_15.65.4.4944.zip 15.65.4.4944
1 - Unzip the file to a designated location or folder.
2 - Right-click Windows Start icon and open Device Manager.
3 - Click Yes when prompted for permission from User Account Control.
4 - Expand the Display adapters section.
5 - Right-click the Intel® graphics entry and select Update Driver Software.
6 - Click "Browse my computer for driver software".
7 - Click "Let me pick from a list of device drivers on my computer".
8 - Click "Have Disk".
9 - Click "Browse".
10 - Access the designated location or folder, and access a folder called "Graphics".
11 - Select the file called "igdlh64" or "igdlh".
12 - Click Open, then click OK, and finally click Next. Drivers are now being installed.
13 - Reboot your computer
To verify the driver installation was successful:
1.Double-click the installed Display Adapter.
2.Click the Driver tab.
3.Verify the Driver Version and Driver Date are correct.
Wanner G.
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Hago todo bien hasta el paso 10.
En el paso 11 ya no me aparece el archivo "igdlh", pero igual lo busco y cuando le doy a abrir, y luego a aceptar me aparece el mensaje de:
La carpeta especificada no contiene ningún controlador de software compatible con el dispositivo. Si contiene un controlador, controle que este diseñado para funcionar con Windows para sistemas basados en x64.
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Hello ramirona,
Is there any other file when you access the folder called "Graphics"?
Please attach a picture if possible
Wanner G.
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Hello ramirona,
Please let me know if you need any further help. I will be glad to assist you.
Wanner G.
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