21:9 monitor

[AÖzpa]

Hello,

My laptop has Intel(R) HD Graphics (10.18.10.4358) --> The maximum resolution is 1920x1080 (16:9).

My external / second screen is 21:9. (LG - 25UM58-P).

I could not find resolution 2560X1080 in my pc.

Could you please help in this subject.

Thank you.

[idata]

Hello aozpamuk

What is the video connection that you are using? (Cables, dongles, adapters) Are you having display errors? Please describe if you have any. Regards, Leonardo C.

[AÖzpa]

Hello,

I am using HDMI cable.

There is no any display error.

(

I only need to see and select 2560X1080 on the display settings.

At the moment, I am using 1920x1080. And, unfortunately, shapes/pictures are not nice on the screen.

For example, when I write "square" on google, "square" shape seems like a "rectangle".

Or when I add a "square" on MS-Word, "square" shape seems like a "rectangle"

).

[idata]

Hello aozpamuk

Thank you for your response. Looking into the information of your system we see that there is a new version of graphics driver available for your system, please refer to the following link to download the drivers. https://downloadcenter.intel.com/download/27417/Intel-Graphics-Driver-for-Windows-15-33-?product=85552 https://downloadcenter.intel.com/download/27417/Intel-Graphics-Driver-for-Windows-15-33-?product=85552 Hope this help. Regards,Leonardo C.

[AÖzpa]

Hello,

Thank you for your reply.

Normally, when I try to update the driver of Intel HD Graphics on Display Settings, the message says that your driver is latest one. (10.18.10.4358)

But, I tried to load the newer driver (10.18.10.4885.exe - 64 bit) which you informed.

Unfortunately, I could not find 2560X1080 on the Display Settings again.

According to you, must I see 2560X1080 alternative in the menu of Display Settings with this driver at the moment?

What is your comments? Must I also inform to HP / LG?

Thank you very much for your support...

[idata]

Hello aozpamuk

Thanks for your response Allow me to investigate further the situation, I will be posting back as soon as news become available. Regards,Leonardo C.

[idata]

Hello aozpamuk

Thank you for waiting. I was able to get info from the graphics report that you have sent, the Display information states that 2560 x 1080 (60p Hz) resolution is not allowed or supported. In this case, you might want to refer to the TV maker and see if they have a way to modify the EDID for his TV for the resolution needed. Regards,Leonardo C.

[idata]

Hello aozpamuk

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back. Regards,Leonardo C.