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Problem with installing the video driver

EZ1
Beginner
1,714 Views

Hello

My pc:

Windows 10 64bit home

Intel core i3-3225 3.30Ghz

Intel hd 4000

Before that, there was an AMD 7750 video card and there was a problem with updating the drivers (1603). Because the support was not able to solve the problem, I pulled the video card from the computer and returned to intel hd 4000....

 

I downloaded the program for automatic detection and installation of drivers from Intel,the installation of drivers has begun, the drivers for the sound have been successfully installed, but the drivers have not been installed on the video card. A pop-up window pops up saying "an error occurred when installing one or more devices". In Device Manager, "Error 28".Windows tried to automatically install the driver and error "0х800705b4".

 

The version of the driver I was trying to install 15.33.

Just say that I tried to remove the Intel driver with the help of the utility's DUU (but not in safe mode, if this is important) and reinstall the Intel driver and it did not help....

I checked the system through the administrator panel "sfc/scannow" and everything is in order!

 

What should I send you from the information?

Help solve the problem

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5 Replies
idata
Employee
500 Views

Hi GoldD: Thank you very much for contacting the Intel® Graphics communities. We will do our best to assist you with this matter.

 

 

In regard to your inquiry, we always recommend to install the graphics driver provided by the manufacturer of the board.

 

 

On the link below you will find the instructions to install driver 4653 manually:

 

https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html

 

https://downloadcenter.intel.com/download/26813/Intel-Graphics-Driver-for-Windows-15-33-?product=81499 https://downloadcenter.intel.com/download/26813/Intel-Graphics-Driver-for-Windows-15-33-?product=81499

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R

 

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EZ1
Beginner
500 Views

Hello, this method did not help

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EZ1
Beginner
500 Views

"The system detected drivers, but an error occurred when trying to install these drivers. Return due to timeout"

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idata
Employee
499 Views

GoldD: Thank you for letting us know that information.

 

 

In order to better assist you, please provide the SSU report:

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

 

Also, please provide the DXDiag File

 

Click on the "Start Menu", Type "DxDiag", Press "Enter", Wait for the DirectX Diagnostic Tool to finish loading

 

In the DirectX Diagnostic Tool, click "Save All Information", Save the file DxDiag.txt

 

 

To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

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idata
Employee
499 Views

GoldD: I just wanted to check if you saw the information we requested previously and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

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