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I7-6700k Skylake onchip graphics HD 530 Crashes Solidworks

APavl8
Beginner
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An update that has happened in the last couple of months or so by Win10 has caused my Solidworks 2018 program to stop functioning. Specifically the program opens and even loads a model yet once I try to start a sketch the program crashes. I have researched this and other people are also reporting problems in the last updates with similar on board graphics such as HD 520 in laptops with various 3d software packages. Some have pointed out that it has something to do with OpenGL. I have updated the graphics driver to latest:

  • Date: 26-Apr-2018
  • Version: 24.20.100.6025 (Latest)
  • OS: Windows 10, 64-bit*

I am using the onchip graphics capability which is HD 530 so in other words I do not have a graphics card.

Attached is the Intel® System Support Utility for Windows output.

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idata
Employee
1,142 Views

Hello Andrey123

 

 

Thank you for joining the community.

 

 

I see that you are having a problem that has started after an update of Windows® 10; allow me to share with you that looking in to the report that you have sent there a newer update of Windows® 10 1803 that you can try on your system, also you can try contact SolidWorks in order to verify if they have a patch that could be installed in the new Windows® updates.

 

 

Windows® 10 1803 information link

 

 

http://www.intowindows.com/download-windows-10-april-2018-1803-update-iso/ http://www.intowindows.com/download-windows-10-april-2018-1803-update-iso/

 

 

Please be aware that the content on that site is not controlled by Intel®. This information is offered for your convenience and should not be viewed as an endorsement by Intel® for the merchants or services offered there.

 

 

Other possible option may be to rollback the Operating system to a point prior to the update.

 

 

Hope this helps.

 

 

Regards,

 

Leonardo C.

 

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idata
Employee
1,142 Views

Hello Andrey123

 

 

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

 

 

Regards,

 

Leonardo C.

 

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APavl8
Beginner
1,142 Views

I installed an older graphics driver

  • Date: 28-Dec-2017
  • Version: 15.60.2.4901

And this one works.

I also then had to go through the process of not allowing Win10 to auto update the graphics driver.

In the Solidworks forums there are many who have the same issues and are using the HD graphics series and they seem to be the build in type used in laptops. The only solutions are to use an older graphics driver. There seems to be no effort to solve this.

I have not tried the new Win10 update you provided as I do not want to risk it. I have updated through Win update to the most recent and is on auto. However I did notice although my system says its up to date the version is not what you provided.

It would be nice if the people that made the changes to the graphics driver were to know this issue and see what changes they made were the cause.

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idata
Employee
1,142 Views

Hello Andrey123

 

 

Thank you for your response.

 

 

Looking into your situation I found some information about the workstation for SolidWorks use. Please refer to the following link:

 

 

https://www.intel.com/content/dam/www/public/us/en/documents/guides/solidworks-workstation-configuration-guide.pdf https://www.intel.com/content/dam/www/public/us/en/documents/guides/solidworks-workstation-configuration-guide.pdf

 

 

To investigate more the case could you provide me with the information requested on the following link /thread/77761 https://communities.intel.com/thread/77761, please add the drivers' version use for testing, and If you have any error message please add a picture of it.

 

 

Regards,

 

Leonardo C.

 

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idata
Employee
1,142 Views

Hello Andrey123

 

 

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

 

 

Regards,

 

Leonardo C.

 

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APavl8
Beginner
1,142 Views

I do not need further help because you guys suck balls.

The correct answer is use a old driver and never update your system.

Then buy a different chip.

Also what really helps is to hold your hands up to your screen and extend your middle fingers up and say fuck you intel your programmers suck.

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idata
Employee
1,142 Views

Hello Andrey123

 

 

Thank you for your response, I apologize for the inconvenience, in this case, I was looking forward to the information requested in the previous post to collect the detail information on your case.

 

 

Regards,

 

Leonardo C.

 

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