Intel Iris 580 drivers newer than 23.20.16.4901 screw up Adobe Premier Pro

GTobi1 · ‎05-11-2018

Hello,

Suffered the problem where all the videos i import go green or purple.

Someone else figured out it was the Intel graphics drivers see below.

https://forums.adobe.com/thread/2466011 Green and Pink Video in Premiere Pro 12.0.1 (Bu... | Adobe Community

both most recent video drivers are affected

Under Windows 10 Pro 1803 both driver Versions 23.20.16.4973 and 24.20.100.6025 are affected.

Are Intel aware of this issue, Is a fix on the way?

GT

idata · ‎05-29-2018

Hello GT,

Thank you for joining the Intel Community Support.

I would like to do further research about this issue. Please fill out the following information. It will be really helpful.

Also, please attach the following reports:

-Intel® System Support Utility report

1.Download the utility

2.Run the exe and select 'Scan'

3.Save and include as an attachment int he Intel Community Forum

-DxDiag tool:

1. In the keyboard, press WinLogo key + R.

2. In the Run box please type dxdiag and hit Enter.

3. Click on Save All Information (save it in your desktop).

4. Attach the report to this thread.

Wanner G.

idata · ‎06-04-2018

Hello GT,

I am just following up on your inquiry.

Please let me know if you need any further help. I will be glad to help you.

Wanner G.

GTobi1 · ‎06-11-2018

I am changing to a new Gen8 NUC over the next week or so.

It will be a new Windows 10 install with latest drivers.

If problem persists i will fill in diagnostics.

idata · ‎06-11-2018

Hello GT,

Thank you for your response.

Please keep me updated once you have additional information about this issue. I will be glad to assist.

Wanner G.

idata · ‎06-19-2018

Hello GT,

Were you able to change hardware to test the performance of Adobe Premier Pro?

Wanner G.