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ArchiCad 14 crashes during launch with Intel HD 530

SPart2
Beginner
2,382 Views

Hi, when starting ArchiCAD 14 splash screen shows for a few seconds and crashes with error:

Windows Event Viewer:

The application name causes confusion: ArchiCAD.exe, Version: 14.0.0.3004, timestamp: 0x4c06037d

The name of the module causing the error: ntdll.dll, version: 6.1.7601.23572, time stamp: 0x57fd0651

Exception code: 0xc0000005

The offset error 0x00000000000179cb

Process ID causing the error: 0x6c0

Hour run the application causing the error: 0x01d296bd482e689a

The application path causing the error: C: \ Program Files \ Graphisoft \ ArchiCAD 14 \ ArchiCAD.exe

The path of the module causing the error: C: \ Windows \ System32 \ ntdll.dll

Report ID: 867a294a-02b0-11e7-8f26-408d5c4a5bae

When I uninstall Intel video drivers thip app runs correcty (Windows video driver). I tried different Intel video drivers for HD 530 including beta.

Could this be a driver issue?

Thanks

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idata
Employee
1,376 Views

Hello jz.stapa,

 

 

Thank you for contacting the Intel community.

 

 

Try installing the graphics driver manually, please check how to http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Manually Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1*

 

 

Download https://downloadcenter.intel.com/download/26563/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?product=88345 Intel® Graphics Driver for Windows* [15.45]

 

 

Also, make sure all your drivers are up to date from your motherboard manufacturer's website, you can download your motherboard drivers here:

 

http://www.gigabyte.com/Motherboard/GA-H110M-S2PV-DDR3-rev-10# support-dl http://www.gigabyte.com/Motherboard/GA-H110M-S2PV-DDR3-rev-10# support-dl

 

NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

 

 

Once you do that, try reinstalling ArchiCAD 14, when running the installer again choose "repair" option instead of reinstalling complete application.

 

 

If that does not work check if there is a new version for ArchiCAD, please bear in mind that this is a old application and it might not work correctly with newer technology like the Intel® HD Graphics 530.

 

 

 

I hope this can help.

 

 

 

Regards,

 

 

 

Ivan.

 

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idata
Employee
1,376 Views

Hello jz.stapa,

 

 

There is a new beta driver available at the Intel download center, you can download it here:

 

https://downloadcenter.intel.com/download/26604/Graphics-Intel-Graphics-Driver-Beta-15-45-?product=88345 Intel® Graphics Driver Beta [15.45]

 

 

Please let me know if you are able to test the driver.

 

 

 

Regards,

 

 

 

Ivan.

 

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