Standlone Application crashing and crash dump pointing to intel driver

[SDas18]

We are having a standalone application on Windows 7 32Bit, When we close the application it crashes with a not responding message. Below is the stacktrace.

0029fb60 76e672f2 ntdll!RtlEnterCriticalSection+0x12

0029fb7c 0fad08b5 ig9icd32!DrvValidateVersion+0x1365

0029fbd4 0fad0376 ig9icd32!DrvValidateVersion+0xe26

0029fbe8 75176d50 user32!DispatchHookA+0x104

0029fc1c 75176df4 user32!fnHkINLPCWPSTRUCTA+0x52

0029fc50 75154f55 user32!__fnDWORD+0x24

0029fc78 76e66b2e ntdll!KiUserCallbackDispatcher+0x2e

0029fca4 7514b2d0 user32!NtUserDestroyWindow+0xc

0029fca8 766fc453 ole32!CleanupTlsState+0xc1

0029fcc0 7669ebc9 ole32!CleanupTlsMap+0x33

0029fcd4 7669e97f ole32!DllMain+0x5a

0029fcec 766ab8f4 ole32!__DllMainCRTStartup+0xe1

0029fd4c 76e78824 ntdll!LdrpCallInitRoutine+0x14

0029fd6c 76e7df4a ntdll!LdrShutdownProcess+0x1aa

0029fe10 76e7dfe5 ntdll!RtlExitUserProcess+0x74

0029fe24 765dbdf6 kernel32!ExitProcessStub+0x12

When we analysed the crash dump, we suspect this to be with the Graphics drivers however user has the drivers updated to latest patch level. Any more idea's to hit the root of this issue.

Thanks

Somnath Das.

[idata]

Hello Mr.Das,

Thank you for contacting the Intel community. Would you please provide us with your system information, you can use the Intel® SSU to get your system information and attach it to the post and as well the graphics report. Intel SSU (System Support Utility) (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility😞 Download Intel® System Support Utility

1. Download the utility
2. Run the exe and select 'Scan'
3. Save and include as an attachment in the Intel Community Forum

How to get the Report for Intel® Graphics Drivers follow the steps here:http://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html Also, I will appreciate if you could provide us with the name of the application you are running and teh exact error you get. Regards, Ivan.

[SDas18]

Hello Ivan,

Thanks for your response. It is an In-house built application and during the application close using the close button at the top-right corner of the window we see a "Not responding" prompt. In the event viewer we find the below :

Description:

Faulting application name: our_app.exe, version: 8.1.4.0, time stamp: 0x54182d74Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x58256ca0Exception code: 0xc0000005

I have attached the SSU scan result here.

Thanks in advance for all your help!

Das.

[idata]

Thank you for the information, is this problem happening with the Dell driver?

You can try installing the latest Intel® generic driver, you can download it here:https://downloadcenter.intel.com/download/26563/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?product=88355 Intel® Graphics Driver for Windows* [15.45] I suggest uninstalling the older version and reinstall this driver manually; please check http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html Uninstalling the Intel® Graphics Driver and Intel® Display HDMI/Audio Driver and see how to http://www.intel.com/content/www/us/en/support/graphics-drivers/000005474.html How to Manually Install a Graphics Driver in Windows 7* Best regards, Ivan.

[SDas18]

Hello Ivan,

Apologies for the delayed response. We were waiting for the user's availability to upgrade the generic driver. The link you have shared above for Intel Generic driver V 15.45.14.4590 is for 64 Bit OS. Our users are in Windows 7 32 bit. Do you have equivalent installer for 32 Bit?

I searched the Intel download center but was unable to find the 32 bit version.

Thanks in advance for your response and all the help in resolving this.

Best Regards

Das.

[idata]

In this case, the latest driver for 32bit operating system can be downloaded here:

https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88355 https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88355 Regards, Ivan.

[SDas18]

Thank you so much Ivan. We would try this and update you.

Thanks again!

- Das.

[idata]

You are more than welcome!

Ivan.

[idata]

Hello ,I'm following on this post to ask you if your issue has been resolved or if you need further assistance.Regards,Ivan.

[SDas18]

Hello Ivan,

We tested in one user's machine and did not see a crash after the driver upgrade to Intel Generic driver V 15.45.14.4590. We are testing this in other users as well and we are positive that this would fix the issue.

Thank you very very much for all t he quick help and excellent support!

Have a good day!

Das.

[idata]

I'm glad that the outcome after you updated the driver is positive and I hope it stays this way.

Please keep us posted how it goes if you do more tests. Best wishes, Ivan.