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League of Legends performance bug with HD Graphics 610

BBalá
New Contributor I
2,676 Views

Hi,

I bought a Pentium G4560 processor with an integrated HD 610 graphics and I encountered this bug.

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Questions

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Description

Provide a detailed description of the issue

Big performance drop (from 100 fps to 30-35 fps) in League of Legends when attacking the dragon (https://boosteria.org/wp-content/uploads/dragon-warding-red-side.jpg https://boosteria.org/wp-content/uploads/dragon-warding-red-side.jpg). If I stop attacking the dragon the fps counter instantly goes back to around 100.

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p> 

Always (100%): X

Hardware (HW)

Brand and Model of the system.

Custom built

Hybrid or switchable graphics system?

 

ie Does it have AMD or NV graphics too?

Only HD 610 integrated graphics

Make and model of any Displays that are used to see the issue <strong...

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idata
Employee
1,188 Views

Hello Balazs1,

 

 

Thank you for contacting Intel Communities.

 

 

Can you please provide the following information?
  • Software that you use to check the FPS:
  • Intel SSU (System Support Utility):

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility

  1. Download the utility
  2. Run the exe and select 'Scan'
  3. Save and include as an attachment.
In addition to the above information, can you please also try the following driver to see if the problem persists?

 

 

https://downloadcenter.intel.com/download/26604/Graphics-Intel-Graphics-Driver-Beta-15-45-?product=98910 Intel® Graphics Driver Beta [15.45] Version: Beta 15.45.4614 (Latest) Date: 2/23/2017

 

 

I hope to hear from you soon.

 

 

Regards,

 

Juan Carlos
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BBalá
New Contributor I
1,188 Views

Hi,

I got the same result with the latest beta driver. League of Legends has a built-in FPS meter that is on all the time. I attached the output of the SSU application and two screenshots to clarify what is happening. You can see the FPS counter at the top right corner, but apart from that I can feel that everything slows down and it is hard to play like that, because I can't do precise movements with my mouse.

Balazs

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idata
Employee
1,188 Views

Hello Balazs1,

 

 

Thank you for all the information.

 

 

I was reviewing the thread and I found out that I am missing the Report for http://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html Intel® Graphics Drivers, I apologize for the inconvenience as I didn't request it before.

 

 

In addition to this, can you please confirm the video output you are using and if there is any adapter from the video output to the monitor?

 

 

All the information and reports will be useful to try to replicate the issue.

 

 

Regards,

 

Juan Carlos
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BBalá
New Contributor I
1,188 Views

Hi,

I attached the driver's report. I'm using my motherboard's VGA output without any adapter.

Balazs

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idata
Employee
1,188 Views

Hello Balazs1,

 

 

Thank you for all the information.

 

 

I will forward this information to the appropriate team.

 

 

Once further information is available, this thread will be updated.

 

 

Regards,

 

Juan Carlos
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idata
Employee
1,188 Views

Hello Balazs1,

 

 

Can you please test the following driver and let me know how it goes?

 

 

https://downloadcenter.intel.com/download/26669 Intel® Graphics Driver for Windows* [15.45]

 

Version: 15.45.16.4627 (Latest) Date: 3/23/2017

Regards,

 

Juan Carlos
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BBalá
New Contributor I
1,188 Views

Hi,

It's the same as before.

Balazs

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idata
Employee
1,188 Views

Hello Balazs1,

 

 

Thank you for your feedback.

 

 

I have sent this to the appropriate team.

 

 

Regards,

 

Juan Carlos
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idata
Employee
1,188 Views

Hello Balazs1,

 

 

Can you please try the following driver and let me know how it goes?

 

 

https://downloadcenter.intel.com/download/26941/Graphics-Intel-Graphics-Driver-for-Windows-15-46-?product=98910 Intel® Graphics Driver for Windows* [15.46] Version: 15.46.02.64.4729 (Latest) Date: 7/11/2017

 

 

Regards,

 

Juan V.
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idata
Employee
1,188 Views

Hello Balazs1,

 

 

I was reviewing this thread and I wanted to know if you were able to resolve the issue by updating the graphics driver to the last version?

 

 

Regards,

 

Juan V.
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BBalá
New Contributor I
1,188 Views

It seems better. Performance drops to about 50fps now, not 30fps as before from 100fps. I think it's still a large drop for no reason, because there are lots of other fights with more visual effects which doesn't have this performance drop.

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idata
Employee
1,188 Views

Do you have the latest BIOS version installed? If not, try updating your motherboard BIOS, you can download it here:

 

https://www.gigabyte.com/Motherboard/GA-B250M-D3H-rev-10# support-dl https://www.gigabyte.com/Motherboard/GA-B250M-D3H-rev-10# support-dl

 

If you need assistance updating your motherboard BIOS you can contact Gigabyte support for assistance.

 

The latest BIOS version is F7.

 

 

NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

 

 

 

Ivan U.

 

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