Intel RealSense Viewer doesn't work

[ryang4]

I just got an RealSense D435. When I directly run the file 'Intel.RealSense.Viewer.exe', the camera can work well with both depth and RGB images shown. However, after I install the SDK2.0 by running 'Intel.RealSense.SDK.exe', when I opened the Intel RealSense Viewer on the desktop (built by the SDK installation), an error happened. Do you know how to fix it? Thank you in advance.

[ryang4 · Accepted solution]

The problem has been finally solved by uninstalling the camera and replugging-in again.

The key point is that when uninstalling the imaging device at Device Manager, please tick the box 'Delete the driver software for this device'.

[MartyG]

I'm very glad you were able to resolve your problem - thanks for the feedback about your solution.