Intel HD 2500 with Dell U2713HM monitor -- blurry text

[LM4]

I just got a new monitor through my employer. It is the Dell U2713HM. I have it at the recommended resolution (2560 x 1440) and connected with a display port cable, but the text is blurry. This is especially true if I increase the text size via the windows control panel. I have already tried tuning TrueType and tried it without TrueType in case that was better.

I have the Intel HD Graphics 2500 graphics adapter, and I have set the 3d setting to "best quality," as was recommended on one forum I saw to make the text less blurry. I haven't noticed a difference from doing that, though. The driver is up to date. It is from 12/12/2012 and is version 9.17.10.2932.

I am running Windows 7 Enterprise Service Pack 1, 64-bit. Intel Core i5-3570 CPU @ 3.40 GHz.

I have tried playing with the sharpness adjustment on the monitor itself, but sharpening at 100 just creates other problems with clearly viewing the text. Do people know what can I do to make the text clear and sharp? I would prefer to have the text size increased, but will any increase in text size percentage always be blurry? Would connecting with a different kind of cable help?

I have asked the IT guy here at work but he don't have any additional suggestions.

Thanks!

[Allan_J_Intel1]

Thanks for joining the Graphics community.

This problem appears to be an issue with the quality of the display port cable and also, video driver version.

Please try different video cable and update to the latest graphics drivers.

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24329&lang=eng&ProdId=3711 Intel® HD Graphics Driver for Windows* 7/8/8.1-64-bit

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24346&lang=eng&ProdId=3711 Intel® HD Graphics Driver for Windows* 7/8/8.1 32-bit

Allan.

[LM4]

Thanks, Allan!

I tried to install the 64-bit driver you linked to. The first time it failed. The second time it also failed but gave the error message about my operating system not being supported. Is this the correct driver for me?

L.

[Allan_J_Intel1]

Driver version 3958 for Windows 7 x64 bit.

File name: http://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/24329/a08/win64_153330.exe&Lang=eng&Dwnldid=24329 win64_153330.exe

Allan.

[LM4]

Allan,

I tried to install the driver from the original link you sent me, the new link you sent me, and using the Intel Update Utility.

Using each method, when i run the setup.exe wizard I get the same error:

"This setup program failed to install one or more device drivers. Setup with exit."

Is there another way I should be trying to install the driver?

When I try to update using the Graphics Properties driver tab, I get a message that says that I already have the most up to date driver. But as you can see, it's from 2012.

This is my graphics report, if that helps:

Intel(R) HD Graphics 2500

Report Date: 11/4/2014

Report Time[hh:mm:ss]: 20:03:52

Driver Version: 9.17.10.2932

Operating System: Windows 7 Service Pack 1(6.1.7601)

Default Language: English (United States)

DirectX* Version: 11.0

Physical Memory: 3891 MB

Processor: Intel64 Family 6 Model 58 Stepping 9

Processor Speed: 3392 MHz

Vendor ID: 8086

Device ID: 0152

Device Revision: 09

* Processor Graphics Information *

Processor Graphics in Use: Intel(R) HD Graphics 2500

Video BIOS: 2137.0

Current Graphics Mode: 2560 by 1440

* Devices Connected to the Graphics Accelerator *

Active Digital Displays: 1

* Digital Display *

Monitor Name: Generic PnP Monitor

Display Type: Digital

Gamma Value: 2.2

DDC2 Protocol: Supported

Maximum Image Size:

Horizontal: 23.62 inches

Vertical: 13.39 inches

Monitor Supported Modes:

640 by 480 (75 Hz)

640 by 480 (60 Hz)

720 by 400 (70 Hz)

800 by 600 (75 Hz)

800 by 600 (60 Hz)

1024 by 768 (75 Hz)

1024 by 768 (60 Hz)

1152 by 864 (75 Hz)

1280 by 1024 (60 Hz)

1280 by 1024 (75 Hz)

1280 by 800 (60 Hz)

1600 by 1200 (60 Hz)

1680 by 1050 (60 Hz)

1920 by 1200 (60 Hz)

2560 by 1440 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 10 AC 80 40 53 33 37 41

1D 18 01 04 A5 3C 22 78 3A 4B B5 A7 56 4B A3 25

0A 50 54 A5 4B 00 81 00 B3 00 D1 00 71 4F A9 40

81 80 01 01 01 01 56 5E 00 A0 A0 A0 29 50 30 20

35 00 55 50 21 00 00 1A 00 00 00 FF 00 37 4A 4E

59 35 34 37 46 41 37 33 53 0A 00 00 00 FC 00 44

45 4C 4C 20 55 32 37 31 33 48 4D 0A 00 00 00 FD

00 31 56 1D 71 1E 01 0A 20 20 20 20 20 20 01 BB

02 03 1D F1 50 90 05 04 03 02 07 16 01 06 11 12

15 13 14 1F 20 23 09 7F 07 83 01 00 00 02 3A 80

18 71 38 2D 40 58 2C 25 00 55 50 21 00 00 1E 01

1D 80 18 71 1C 16 20 58 2C 25 00 55 50 21 00 00

9E 01 1D 00 72 51 D0 1E 20 6E 28 55 00 55 50 21

00 00 1E 8C 0A D0 8A 20 E0 2D 10 10 3E 96 00 55

50 21 00 00 18 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 5D

* Other names and brands are the property of their respective owners. *

[Allan_J_Intel1]

I just tested installing the latest driver for the same graphics controller; I did not get any issues through the installation. It seems you have an issue with your windows registry. You could try running system restore utility from windows and probable recover the registry to an earlier time and then try installing latest video drivers.

http://windows.microsoft.com/en-us/windows7/products/features/system-restore System Restore - Microsoft Windows

Allan.

[LM4]

Allan,

I was finally able to update the graphics driver to the one you suggested using the manual installation process -- Intel HD Graphics version 10.18.10.3958 for HD Graphics 2500. Unfortunately, this has not had an impact on the blurry text.

Any other ideas?

Also, I have a couple of questions about the monitor, which may be outside the scope of the kind of support your provide.

Question 1:

I've noticed that the monitor is running on the Generic PnP driver:

Is that the correct configuration for this monitor? Or should I be using a monitor driver from Dell? Do you know if that would make a difference?

Question 2:

Typically, I would expect an issue like this to be able to be fixed using the "auto adjust" command on the display. But I've noticed that the auto adjust feature on the monitor is grayed out (not selectable). Do you know if that's normal?

I have asked these questions of Dell Support, but haven't gotten answers to these questions yet.

Thanks,

Lacey

[Allan_J_Intel1]

Yes, monitor drivers should make a difference, please try http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=P152W Dell U2713HM Monitor Driver Driver Details | Dell US

Blurry text is usually fixed by adjusting screen resolution and monitor settings as you mentioned "auto-adjust", it could be that the option on the monitor's menu will be enabled once you update monitor drivers.

Allan.

[LM4]

I updated to the Dell Driver for this monitor as suggested in your previous response, but the auto adjust feature is still grayed out.

[Allan_J_Intel1]

The Auto mode feature is part of the monitor. It might be that you need to reset factory settings.

Allan.

[LM4]

I have tried the factory reset several times. It does not enable auto adjust. Looking more into it, auto adjust is supposedly only available when using a VGA connection. However this wasn't true for me when I tried a VGA cable. Auto adjust wasn't available then either.