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HD4600/GTX880M Optimus scaling issues

FD_
Beginner
2,546 Views

Hi,

I recently got a new laptop with Optimus graphics and for some reason I'm having odd scaling issues. My laptop is connected to a 16:9 HDTV that reports resolutions up to 1920x1200p 60Hz and my desktop is using 1080p60Hz with "Maintain Display Scaling" mode selected. However when running some games the display mode switches to "Maintain Aspect Ratio" so I end up getting a squished 1080p image displayed with black bars. The TV reports its using 1920x1200p.

This issue only seems to show when games are using 1080p60Hz, 59Hz or other resolutions are not affected by odd scaling. I came here as the issue seems to come from the Intel part of the system that does the display scaling, as the Nvidia Control Panel lacks scaling controls.

Thanks for your help,

-Rallymen007

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Jose_H_Intel1
Employee
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Hi Rallymen007, I may recommend using 1920x1080p for the desktop screen resolution as well as for the game since it is a very common resolution and because it is 16:9 (colored blue in the picture). The resolution 1920x1200 is 16:10 (colored purple) and therefore you will observe the aforementioned behavior.

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FD_
Beginner
709 Views

Hi joe,

Thanks for your reply. I'm using 1080p for both my desktop and my games but for some reason the scaling mode gets reset when using 1080p 60 Hz and the GPU outputs 1920x1200 60 Hz (the reported native resolution of my HDTV) with black lines even if I have 1080p selected. It feels like the Intel driver decides, for some reason, to change to "Maintain Aspect Ratio" scaling despite my setting being different.

I'm trying to find a way to either disable the resolution (I tried different ways of editing the EDID to no avail) or force the correct scaling mode.

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Jose_H_Intel1
Employee
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And what happens if you use 1920x1200 for Windows* and the game?

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FD_
Beginner
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Nothing out of the ordinary, the TV reports it's using 1920x1200 and the image is deformed (16:10 image on 16:9 screen).

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Jose_H_Intel1
Employee
709 Views

In this case you may install the latest game patches, https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24245 Intel® HD Graphics driver, and BIOS.

If the issue persists please share the Intel® HD Graphics report and the TV model.

http://www.intel.com/support/graphics/sb/cs-009476.htm Graphics Drivers — Intel® Graphics Driver Report

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FD_
Beginner
709 Views

I installed the latest Intel driver and it didn't fix the issue.

It happens in Burnout Paradise, a couple of german simulators (like Agricultural Simulator 2011), CitizenIV:MP (a new MP modification for GTA IV), The Darkness 2 and a couple other games.

My TV is a Toshiba 22L1333G that seems to be based on a generic Vestel 22" TV.

Here's the Intel HD Graphics report (put in a quote and stripped of useless blank lines):

Intel(R) HD Graphics 4600

Report Date: Friday, September 5, 2014

Report Time [hh:mm:ss]: 8:33:29 PM

Driver Version: 10.18.10.3907

Operating System: Windows* 8.1 Pro (6.3.9600)

Default Language: English (United Kingdom)

Physical Memory: 8108 MB

Vendor ID: 8086

Device ID: 0416

Device Revision: 06

Graphics Output Protocol (GOP) Version: 5.0.1037

Current Resolution: 1920 x 1080

Processor: Intel(R) Core(TM) i7-4710MQ CPU @ 2.50GHz

Processor Speed: 2494 MHz

Processor Graphics in Use: Intel(R) HD Graphics 4600

Shader Version: 5.0

OpenGL* Version: 4.3

OpenCL* Version: 1.1

* Microsoft DirectX* *

Runtime Version: 11.2

Hardware-Supported Version: 11.1

* Devices connected to the Graphics Accelerator *

Active Displays: 2

* Built-in Display *

Display Type: Digital

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: Embedded DisplayPort

Device Type: Built-in Display

Maximum Image Size

Horizontal Size: 14.96 inches

Vertical Size: 8.27 inches

Supported Modes

1920 x 1080 (60p Hz)

Raw EDID:

00 FF FF FF FF FF FF 00 0D AF 20 17 00 00 00 00

02 15 01 03 80 26 15 78 0A D8 95 A3 55 4D 9D 27

0F 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 2E 36 80 A0 70 38 1F 40 30 20

35 00 7E D7 10 00 00 18 00 00 00 FE 00 4E 31 37

33 48 47 45 2D 4C 31 31 0A 20 00 00 00 FE 00 43

4D 4F 0A 20 20 20 20 20 20 20 20 20 00 00 00 FE

00 4E 31 37 33 48 47 45 2D 4C 31 31 0A 20 00 6E

* Digital Television *

Display Type: Digital

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: HDMI

Device Type: Digital Television

Maximum Image Size

Horizontal Size: 6.3 inches

Vertical Size: 3.54 inches

Supported Modes

640 x 480 (60p Hz)

640 x 480 (67p Hz)

640 x 480 (72p Hz)

640 x 480 (75p Hz)

720 x 576 (50p Hz)

720 x 576 (50i Hz)

720 x 480 (60p Hz)

720 x 480 (60i Hz)

800 x 600 (72p Hz)

800 x 600 (60p Hz)

800 x 600 (56p Hz)

800 x 600 (75p Hz)

832 x 624 (75p Hz)

1024 x 768 (60p Hz)

1024 x 768 (75p Hz)

1024 x 768 (70p Hz)

1152 x 870 (75p Hz)

1280 x 1024 (75p Hz)

1280 x 720 (50p Hz)

1280 x 720 (60p Hz)

1280 x 800 (85p Hz)

1400 x 1050 (85p Hz)

1440 x 480 (60i Hz)

1920 x 1080 (60i Hz)

1920 x 1080 (50i Hz)

1920 x 1080 (24p Hz)

1920 x 1080 (50p Hz)

1920 x 1080 (60p Hz)

1920 x 1200 (60p Hz)

Raw EDID:

00 FF FF FF FF FF FF 00 58 B3 00 37 00 00 00 00

0A 12 01 03 80 10 09 78 0A 68 37 A4 54 48 9A 25

0F 4A 4C 3F EF 80 D1 00 D1 C0 81 19 90 59 01 01

01 01 01 01 01 01 01 1D 80 18 71 1C 16 20 58 2C

25 00 10 09 00 00 00 9E 01 1D 00 72 51 D0 1E 20

6E 28 55 00 10 09 00 00 00 1E 00 00 00 FC 00 32

32 57 5F 4C 43 44 5F 54 56 0A 20 20 00 00 00 FD

00 31 3D 0F 2E 08 00 0A 20 20 20 20 20 20 01 0A

02 03 27 71 50 01 02 04 85 06 11 13 14 15 03 07

12 16 1F 20 10 26 09 07 01 15 00 50 83 01 00 00

66 03 0C 00 10 00 80 8C 0A D0 8A 20 E0 2D 10 10

3E 96 00 04 03 00 00 00 18 8C 0A A0 14 51 F0 16

00 26 7C 43 00 04 03 00 00 00 98 01 1D 80 D0 72

1C 16 20 10 2C 25 80 10 09 00 00 00 9E 01 1D 00

BC 52 D0 1E 20 B8 28 55 40 10 09 00 00 00 1E 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 89

* Other names and brands are the property of their respective owners.

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Jose_H_Intel1
Employee
709 Views

It is interesting that it does not show up properly since both displays support 1920x1080. I believe you will get better results if you use extended display mode and adjust the game resolution depending on the display used for the game.

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JTerr5
Novice
709 Views

This is honestly the most annoying bug in the software. Any time you create a custom resolution at 4:3, you have NO OPTION to maintain aspect ratio. It's complete crap. The driver always decides to stretch full screen.

Please make this the # 1 thing to fix. Make it so we can MAINTAIN ASPECT RATIO for custom resolutions.

I'm purposely bumping all aspect ratio questions so you programmers know how serious of an issue this is.

 

Also fix the limited 60hz problem for monitors that can go to 120hz. That's another huge bug.

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Jose_H_Intel1
Employee
709 Views

This issue has been reported. Please check the following thread for updates: /thread/44539?start=15&tstart=0 https://communities.intel.com/thread/44539?start=15&tstart=0

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