Intel HD Graphic 630 Does not start with two monitors after power off/on

[AMaci2]

I have two monitors (Philips 243V5) connected to PC main board integrated graphic (Intel HD Graphic 630 rev4 )

main board with Intel core i5 procesor, main board manufacturer: MSI model H270M Bazooka (MS-7A70)

RAM 8GB ; 1GB is shared with graphic

First monitor on DVI, the second on HDMI.

The graphic driver is actual.

After poower on and starting Intel Graphic Control Panel ..

only one monitor is reported on the main Graphic Control Panel window

I select "multi monitor" link , then the option "search for other monitors".

The result is correct two monitors are identified and after few clicks the wide screen (3840x1080) is working.

I can store the current profile under a new name (3840).

then a can return to single monitor and store the profile under another name (1920).

I can pull down the select profile menu and switch between my two profiles.

So far so good. The problem is, that after power off/on sequence , the (3840) setting is not restored.

The (3840) profile can not be restore using menu "select your profile" in Intel Graphic Control Panel (communicate "mission impossible")

so the setting procedure has to be repeated starting from "search for other monitors".

I would be gratefull if sombody can help me to solve the problem.

Andrzej

[idata · Accepted solution]

anmaciej: Thank you very much for contacting the Intel® Graphics communities. We are sorry to hear the PC is not working properly.

For this scenario, we recommend to install the graphics drivers provided by the manufacturer of the board, please try driver 4565:https://www.msi.com/Motherboard/support/H270M-BAZOOKA# down-driver&Win10%2064 https://www.msi.com/Motherboard/support/H270M-BAZOOKA# down-driver&Win10%2064 If the problem persists, we can also try to install driver 4849, which is the latest for your graphics controller:https://downloadcenter.intel.com/download/27266/Graphics-Intel-Graphics-Driver-for-Windows-15-60-?product=98909 https://downloadcenter.intel.com/download/27266/Graphics-Intel-Graphics-Driver-for-Windows-15-60-?product=98909 On the link below you will find further details about the Intel® Graphics profile:https://www.intel.com/content/www/us/en/support/articles/000005857/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005857/graphics-drivers.html Any further questions, please let me know. Regards,Alberto R

[AMaci2]

At the beginning I started computer with external graphic (Nvidia).

Everything was working OK.

Next I decided to replace Nvidia by the main board graphic.

In device manager the graphic was reported as "universal, no name " (or something likethis).

So I decided to install the dedicated driver.

During the installation I indicated that the files for driver are on the MSI motherboard DVD.

The driver installation procedure has been completed successfully.

In device manager all drivers were marked as OK.

The graphic driver model turn from "no name graphic" to Intel HD Graphic 630.

According to Alberto advice I started MSI main board DVD (DVD:\setup.exe)

and on the main menu I saw that the MSI graphic driver is marked as "not installed"

One click on "install" and the problem is solved.

(any new drivers appeared in device manager)

Thank you Alberto for the advice

Andrzej

[idata]

anmaciej: You are very welcome. Perfect, it is great to hear the problem got fixed and now the PC is working properly, thank you for letting us know that information.

Any other inquiry, do not hesitate in contact us again. Regards,Alberto R

[LWolf1]

I have the exact same problem. My motherboard is a MSI Z370 SLI PLUS.

Installed driver from MSI: no succes

Installed latest version from Intel website: no succes

Other suggestions ?

[idata]

lwofls: If you need further assistance on this matter, please submit your inquiry on a new thread, the reason for this is that every scenario is different even if the same product is being used, so for us to better assist you and in order to try to fix the problem, please submit a new thread:

/community/tech https://communities.intel.com/community/tech Let me apologize for any inconvenience. Regards,Alberto R