Preventing Windows from updating automatically and breaking RealSense cameras

[MartyG]

Hi everyone,

There have been a couple of reports of the new 1803 'April 2018 Update' version of Windows stopping RealSense cameras from working. Rolling back to a previous version of Windows provides only a temporary fix until Windows automatically re-installs the new Windows version and breaks the camera functionality again. This problem of rollbacks being overwritten has also occurred in the past with previous versions of Windows 10.

Discussing the problem with another person who does Intel support work, the following suggestion was given to me:

"In order to temporary prevent Windows update you may advise to download Microsoft "Show Hide" troubleshooter. Using this utility it is very easy to prevent any unwanted update, while keeping any other updates going on":

https://support.microsoft.com/en-us/help/3183922/how-to-temporarily-prevent-a-windows-update-from-reinstalling-in-windo https://support.microsoft.com/en-us/help/3183922/how-to-temporarily-prevent-a-windows-update-from-reinstalling-in-windo

[StevenSpringlab]

Hey MartyG,

Having had the same problem as in , I'll repeat the solution here:

The problem appears to be that the Windows 10 April update has changed access permissions for devices such as the camera and microphone, restricting all by default to none.

Go to Privacy Settings. Select the tab "Camera" and turn on "Allow apps to access your camera".

None of the apps below need to be given permission, however now you should be able to find and access your Realsense camera again.

Kind regards,

Steven

[MartyG]

Thanks Steven! Your advice is really helpful. I appreciate you sharing it with the rest of us.