Problems with Driver Intel® HD Graphics (Core i5)

NKlei · ‎05-23-2018

Hi,

i've got a problem with my graphics card and a programm. My Laptop can't show me the videostream + metadata from a video-cam. Only the videostream or the metadata. (Bosch Dinion IP 5000i with the Configuration manager or via internet explorer). With other laptops and the same program it is possible. Maybe the Laptop needs an Update? But which?

ComputerHewlett-Packard HP ProBook 6550bSystem ManufacturerHewlett-PackardSystem ModelHP ProBook 6550bSystem TypeMobileMotherboard ManufacturerHewlett-PackardMotherboard Product146DBIOS VersionUNKNOWNSMBIOS Version2.6

Operating SystemMicrosoft Windows 10 Pro (64-Bit)Version1607OS Build10.0.14393Build Branchrs1_releaseLocaleDeutsch (Deutschland)Windows DirectoryC:\WindowsSystem DirectoryC:\Windows\system32.NET Framework Versions2.0.50727.4927, 3.0.30729.4926, 3.5.30729.4926, 3.5.30729.5003, 4.0.0.0, 4.6.01586Default Internet BrowserInternet Explorer 11.576.14393.0Installed Internet Browsers

Mozilla Firefox, Internet Explorer 11.576.14393.0

ProcessorIntel® Core™ i5 CPU M 520 @ 2.40GHzManufacturerGenuineIntelDescriptionIntel64 Family 6 Model 37 Stepping 5Architecturex64# of Cores2# of Threads4Current Clock Speed2400 MHzCurrent Voltage1.8Level 2 Cache256 KbLevel 3 Cache0 KbProcessor IdBFEBFBFF00020655Revision9477AvailabilityRunning at full power

Intel® HD GraphicsAdapter CompatibilityIntel CorporationVideo ProcessorIntel® HD Graphics (Core i5)Resolution1600 x 900Bits Per Pixel32Number of Colors4294967296Refresh Rate - Current59 HzRefresh Rate - Maximum59 HzRefresh Rate - Minimum59 HzDriver ProviderIntel CorporationDriver Version8.15.10.2900Driver Date26.11.2012Adapter DAC TypeInternalAdapter RAM3,68 GBAvailabilityRunning at full powerStatusThis device is working properly. LocationPCI bus 0, device 2, function 0Device IdPCI\VEN_8086&DEV_0046&SUBSYS_146D103C&REV_02\3&B1BFB68&0&10

AlHill · ‎05-23-2018

You do have a problem.

Your processor and graphics are 8 years old and are not supported on Windows 10.

https://ark.intel.com/products/47341/Intel-Core-i5-520M-Processor-3M-Cache-2_40-GHz Intel® Core™ i5-520M Processor (3M Cache, 2.40 GHz) Product Specifications

And, you are way out of date on Windows, being at 1607, which is two years ago.

There is nothing you can do, except to get new/newer hardware (i.e. new laptop) that does support Windows 10 and provides the graphics/video you need.

Doc

NKlei · ‎05-23-2018

Thank you for the quick support... this really seems like a problem