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Intel HD Graphics 520 - Cannot rollback last update

NGelb
Beginner
2,422 Views

Hi,

Since last windows update, which updated also the graphic card, It is impossible to run few of my softwers (such as Sketchup) - it crashes immediately after opening with a crash log.

I checked other posts and as indicated updated the graphic card (Intel HD Graphi 520). I noticed this problem only after couple weeks when I got back from holidays, and it is impossible to rollback the update.

I can see the update here:

 

when trying to Uninstall updates I will not see it listed althughu I changed the range for search).

I do see in the graphic card properties the last update:

But cannot rollback

Please advice, I do need your help as I'm very frustrated not being able to work with thus programs.

TIA, Noemi

windows 10

Lenovo ideapad s710

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4 Replies
NGelb
Beginner
1,044 Views

Dear Stefan3D, Thanks for your quick answer. As suggested I downloaded the prevent update tool but couldn't locate the specific one that will match the Intel HD 520. is it under another name?

this is what i have:

Thanks again, Noemi

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Stefan3D
Honored Contributor II
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It actually should read "Intel HD Graphics 520".

Don't know why it's not there.

Try following tutorial instead:

www.tenforums.com/tutorials/48277-enable-disable-driver-updates-windows-update-windows-10-a.html

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NGelb
Beginner
1,044 Views

Thanks again,

I did as suggested, unfortunately when I had to install the driver from Intel site I got a message that this graphic card is not installed on my computer. very annoying... I think the only solution will be to perform Factory reset.

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