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Windows 8.1 either Restarts instead of Shutting down or hang after Shutting down Inspiron 15z 5523

AAlam4
Beginner
1,350 Views

Hello,

Does the Intel Graphics driver have something to do with Shutting Down Windows 8.1?

I have a Dell Inspiron 15z 5523 Intel(R) core i7-3537U laptop with Intel HD Graphics 4000 and 2 GB NVIDIA Geforce GT 630M

I am using Windows 8.1 Enterprise.

I was installing the Intel Graphics Driver HD 4000 version 10.18.10.3277 and nVIDIA 630M version 331.65

Sometimes when I shut down laptop, it restarts instead of shutting down and sometimes when I let IDM automatically shuts it down when it finishes downloading, when the IDM shuts Windows while the display is turned off, sometimes the laptop hangs on with the power button lit and fan running at very fast speed I have to hold the power button to shut it down.

I installed the Intel driver "GFX_Win7_8_8.1_64_10.18.10.3643" and the latest nVIDIA driver 340.52-notebook-win8-win7-64bit-international-whql and tested the issue, the computer restarts instead of shutting down still persists.

After that, I uninstalled both the drivers and installed the latest Intel driver 10.18.10.3621 and the latest nVIDIA driver and the issue of laptop hang when laptop shuts down while display is off didn't appear til now. I tried to shut down the laptop and turn it off 21 times til now.

So is this a graphics related issue? Hardware problems with my laptop? or issue with Windows 8.1?

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4 Replies
Kevin_M_Intel
Employee
448 Views

Hello AmgedIsmail,

Let me help you with this issue.

My best recommendation is for you to look for the latest BIOS update for your computer. Also, is important to update the drivers for the discrete video card and run all Microsoft updates.

Here you can see some feedback from other communities:

http://www.pcworld.com/article/247392/my_computer_reboots_when_i_tell_it_to_shut_down.html http://www.pcworld.com/article/247392/my_computer_reboots_when_i_tell_it_to_shut_down.html

or this:

http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-7-computer-restarts-automatically-after/daeb457a-3509-4be9-a85b-2935c8c3e108 http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-7-computer-restarts-automatically-after/daeb457a-3509-4be9-a85b-2935c8c3e108

NOTE: These links are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

Kevin M

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AAlam4
Beginner
448 Views

The problem that annoys me is that sometimes after Windows says "Shutting down" the laptop hangs not powering off and Power button is still lit and Fan keeps blowing so fast with a high sound and it never power off unless you hold the power button to power it off..

So, hardware doesn't have to do with this issue? Because I am very concerned about it being a hardware issue...

I have the latest BIOS available in the dell website for this model and it is A05

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ROBERT_U_Intel
Employee
448 Views

@ Amged, Have you contacted Dell regarding this issue? If it is a hardware issue, Dell would have the most current information, drivers, and resources to resolve issue with the Insperion laptops.

Thanks

Robert

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AAlam4
Beginner
448 Views

Dell haven't replied to this issue yet. It has been 2 weeks now since I posted this issue in their forums.

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