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Intel HD Graphics 4000 not stable

FLave1
Beginner
2,653 Views

Hi,

Not sure if anyone else is having this issue. Could not find anything but just to update the driver but it still has not solve the issue.

Issue:

I have an HP ultrabook laptop i5 core. I am using and extra monitor to extend my laptop screen. Using HDMI to dvi connector. Installed it last wednesday 3/8/17. plug and play worked great for 3 days. On sunday I turn on my laptop and just a blank screen on the extra monitor. It took me forever to try an figure it out. My screen screen resolution reset to just the laptop. When I hit the option to extend the monitor still nothing, but it says displaying in VGA. The monitor is still not working. So I installed a VGA cable nothing. I almost did a system restore but I was hesitant I might lose all my files. So I updated the driver from the intel download section and installed it. It worked. But when I reboot the display adapter resets to just laptop again. When I extend the option nothing. When I hit the roll back driver option it works SMH. reboot and the display adapter resets. Wneh I update the driver it works. Oh man. I hate to do this everytime. its driving me crazy. Any help will be greatly appreciated. TY

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9 Replies
idata
Employee
967 Views

Hello flavea,

 

 

Thank you for contacting Intel Communities.

 

 

Can you please provide the following information to better assist you?I hope to hear from you soon.

 

 

Regards,

 

Juan Carlos
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FLave1
Beginner
967 Views

Hi Juan Carlos

Model : HP ENVY TouchSmart Sleekbook 4

Prcessor : Intel(R) CORE(TM) i5-3317U CPU @ 1.70GHz

OS : Windows 8.1

Monitor : Dell 20" model # 2007FPb I also have a Planar 19" PL1910m

I did not install or update any software. Dont play games on this.

Here is the report"

Intel(R) HD Graphics 4000

Report Date: Tuesday, March 14, 2017

Report Time [hh:mm:ss]: 5:58:04 PM

Driver Version: 10.18.10.4226

Operating System: Windows* 8.1 (6.3.9600)

Default Language: English (United States)

Installed DirectX* Version: 11.2

Supported DirectX* Version: 11.0

Shader Version: 5.0

OpenGL* Version: 4.0

OpenCL* Version: 1.2

Physical Memory: 3992 MB

Processor: Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz

Processor Speed: 1696 MHz

Vendor ID: 8086

Device ID: 0166

Device Revision: 09

* Processor Graphics Information *

Processor Graphics in Use: Intel(R) HD Graphics 4000

Video BIOS: 2132.2

Current Resolution: 1366 x 768

* Devices connected to the Graphics Accelerator *

Active Displays: 2

* Built-in Display *

Display Type: Digital

Serial Number: CMN1476

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: LVDS

Device Type: Built-in Display

Maximum Image Size

Horizontal Size: 12.2 inches

Vertical Size: 6.69 inches

Supported Modes

1366 x 768 (60p Hz)

1366 x 768 (40p Hz)

Raw EDID:

00 FF FF FF FF FF FF 00 0D AE 76 14 00 00 00 00

31 15 01 04 90 1F 11 78 0A 2B 35 97 57 54 8F 29

23 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 DA 1D 56 E2 50 00 20 30 44 2D

47 00 35 AE 10 00 00 1A E7 13 56 E2 50 00 20 30

44 2D 47 00 35 AE 10 00 00 1A 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 02

00 0C 4C FF 0A 3C 64 0B 14 21 64 00 00 00 00 31

* Digital Television *

Display Type: Digital

Serial Number: PNR9890

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: HDMI

Device Type: Digital Television

Maximum Image Size

Horizontal Size: 14.57 inches

Vertical Size: 11.81 inches

Supported Modes

640 x 480 (60p Hz)

640 x 480 (67p Hz)

640 x 480 (72p Hz)

640 x 480 (75p Hz)

720 x 400 (70p Hz)

720 x 480 (60p Hz)

800 x 600 (60p Hz)

800 x 600 (72p Hz)

800 x 600 (75p Hz)

800 x 600 (56p Hz)

832 x 624 (75p Hz)

1024 x 768 (75p Hz)

1024 x 768 (60p Hz)

1024 x 768 (70p Hz)

1152 x 864 (60p Hz)

1152 x 864 (70p Hz)

1152 x 864 (75p Hz)

1280 x 720 (60p Hz)

1280 x 1024 (75p Hz)

1280 x 960 (60p Hz)

1280 x 960 (70p Hz)

1280 x 960 (75p Hz)

1280 x 1024 (60p Hz)

1920 x 1080 (60p Hz)

Power Management Support

Standby Mode: Supported

Suspend Mode: Supported

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 41 D2 90 98 F0 2F 00 00

2C 0E 01 03 80 25 1E 78 EA 5E C0 A4 59 4A 98 25

20 50 54 BF EF 00 71 40 71 4A 71 4F 81 40 81 4A

81 4F 81 80 01 01 30 2A 00 98 51 00 2A 40 30 70

13 00 77 2D 11 00 00 1E 00 00 00 FD 00 38 4B 18

50 0E 00 0A 20 20 20 20 20 20 00 00 00 FC 00 50

6C 61 6E 61 72 50 4C 31 39 31 30 4D 00 00 00 FF

00 41 49 34 34 34 44 31 32 32 37 32 0A 20 01 97

02 03 1B 61 23 09 07 07 83 01 00 00 67 03 0C 00

20 00 80 2D 43 90 84 02 E2 00 0F 8C 0A D0 8A 20

E0 2D 10 10 3E 96 00 A0 5A 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 29

* Other names and brands are the property of their respective owners.

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idata
Employee
967 Views

Hello flavea,

 

 

Thank you for the information.

 

 

Please do a http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html manual installation of the driver below:

 

 

https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?v=t Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.33]

 

Version: 15.33.43.4425 (Latest) Date: 5/13/2016

 

 

Please let me know how it goes.

 

 

Regards,

 

Juan Carlos
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FLave1
Beginner
967 Views

Hi Juan Carlos,

I get this message during the installation.

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idata
Employee
967 Views

Hello flavea,

 

 

If you followed the steps for a manual installation of the driver and you keep on having this issue, I would recommend contacting the system manufacturer (HP) as the drivers are customized by them to give the best possible experience on your product.

 

 

http://www8.hp.com/us/en/contact-hp/support.html Contact HP Support

 

 

Hope this information helps.

 

 

Regards,

 

Juan Carlos
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FLave1
Beginner
967 Views

Hi Juan Carlos,

Such a noob. I installed the 32 bit instead of the 64 bit. smh. I didnt get the error this time. But it still reverts back when I reboot. Thanks for your help. I will head over to HP support for further help. If you figure something out reply back and I will check it. TY again

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idata
Employee
967 Views

Hello flavea,

 

 

Thank you for the update.

 

 

I hope you solve the issue after contacting HP.

 

 

Don't hesitate in contacting us back if you need further assistance.

 

 

Regards,

 

Juan Carlos
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FLave1
Beginner
967 Views

Hi So HP says there is no issue. Because its a laptop. Thats why it reverts back to single screen mode. Ty for your help.

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idata
Employee
967 Views

Hi flavea,

 

 

Thank you for the update.

 

 

Please don't hesitate in contacting us back if you need further assistance.

 

 

Regards,

 

Juan Carlos
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