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Hi,
Not sure if anyone else is having this issue. Could not find anything but just to update the driver but it still has not solve the issue.
Issue:
I have an HP ultrabook laptop i5 core. I am using and extra monitor to extend my laptop screen. Using HDMI to dvi connector. Installed it last wednesday 3/8/17. plug and play worked great for 3 days. On sunday I turn on my laptop and just a blank screen on the extra monitor. It took me forever to try an figure it out. My screen screen resolution reset to just the laptop. When I hit the option to extend the monitor still nothing, but it says displaying in VGA. The monitor is still not working. So I installed a VGA cable nothing. I almost did a system restore but I was hesitant I might lose all my files. So I updated the driver from the intel download section and installed it. It worked. But when I reboot the display adapter resets to just laptop again. When I extend the option nothing. When I hit the roll back driver option it works SMH. reboot and the display adapter resets. Wneh I update the driver it works. Oh man. I hate to do this everytime. its driving me crazy. Any help will be greatly appreciated. TY
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Hello flavea,
Thank you for contacting Intel Communities.
Can you please provide the following information to better assist you?
- Specific model number of your HP laptop:
- Full model number of the processor:
- Operating System:
- The model number of the monitor.
- http://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html Report for Intel® Graphics Drivers:
- Did you install/update any software/game before the issue appeared?
Regards,
Juan Carlos
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Hi Juan Carlos
Model : HP ENVY TouchSmart Sleekbook 4
Prcessor : Intel(R) CORE(TM) i5-3317U CPU @ 1.70GHz
OS : Windows 8.1
Monitor : Dell 20" model # 2007FPb I also have a Planar 19" PL1910m
I did not install or update any software. Dont play games on this.
Here is the report"
Intel(R) HD Graphics 4000
Report Date: Tuesday, March 14, 2017
Report Time [hh:mm:ss]: 5:58:04 PM
Driver Version: 10.18.10.4226
Operating System: Windows* 8.1 (6.3.9600)
Default Language: English (United States)
Installed DirectX* Version: 11.2
Supported DirectX* Version: 11.0
Shader Version: 5.0
OpenGL* Version: 4.0
OpenCL* Version: 1.2
Physical Memory: 3992 MB
Processor: Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz
Processor Speed: 1696 MHz
Vendor ID: 8086
Device ID: 0166
Device Revision: 09
* Processor Graphics Information *
Processor Graphics in Use: Intel(R) HD Graphics 4000
Video BIOS: 2132.2
Current Resolution: 1366 x 768
* Devices connected to the Graphics Accelerator *
Active Displays: 2
* Built-in Display *
Display Type: Digital
Serial Number: CMN1476
DDC2 Protocol: Supported
Gamma: 2.2
Connector Type: LVDS
Device Type: Built-in Display
Maximum Image Size
Horizontal Size: 12.2 inches
Vertical Size: 6.69 inches
Supported Modes
1366 x 768 (60p Hz)
1366 x 768 (40p Hz)
Raw EDID:
00 FF FF FF FF FF FF 00 0D AE 76 14 00 00 00 00
31 15 01 04 90 1F 11 78 0A 2B 35 97 57 54 8F 29
23 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01
01 01 01 01 01 01 DA 1D 56 E2 50 00 20 30 44 2D
47 00 35 AE 10 00 00 1A E7 13 56 E2 50 00 20 30
44 2D 47 00 35 AE 10 00 00 1A 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 02
00 0C 4C FF 0A 3C 64 0B 14 21 64 00 00 00 00 31
* Digital Television *
Display Type: Digital
Serial Number: PNR9890
DDC2 Protocol: Supported
Gamma: 2.2
Connector Type: HDMI
Device Type: Digital Television
Maximum Image Size
Horizontal Size: 14.57 inches
Vertical Size: 11.81 inches
Supported Modes
640 x 480 (60p Hz)
640 x 480 (67p Hz)
640 x 480 (72p Hz)
640 x 480 (75p Hz)
720 x 400 (70p Hz)
720 x 480 (60p Hz)
800 x 600 (60p Hz)
800 x 600 (72p Hz)
800 x 600 (75p Hz)
800 x 600 (56p Hz)
832 x 624 (75p Hz)
1024 x 768 (75p Hz)
1024 x 768 (60p Hz)
1024 x 768 (70p Hz)
1152 x 864 (60p Hz)
1152 x 864 (70p Hz)
1152 x 864 (75p Hz)
1280 x 720 (60p Hz)
1280 x 1024 (75p Hz)
1280 x 960 (60p Hz)
1280 x 960 (70p Hz)
1280 x 960 (75p Hz)
1280 x 1024 (60p Hz)
1920 x 1080 (60p Hz)
Power Management Support
Standby Mode: Supported
Suspend Mode: Supported
Active Off Mode: Supported
Raw EDID:
00 FF FF FF FF FF FF 00 41 D2 90 98 F0 2F 00 00
2C 0E 01 03 80 25 1E 78 EA 5E C0 A4 59 4A 98 25
20 50 54 BF EF 00 71 40 71 4A 71 4F 81 40 81 4A
81 4F 81 80 01 01 30 2A 00 98 51 00 2A 40 30 70
13 00 77 2D 11 00 00 1E 00 00 00 FD 00 38 4B 18
50 0E 00 0A 20 20 20 20 20 20 00 00 00 FC 00 50
6C 61 6E 61 72 50 4C 31 39 31 30 4D 00 00 00 FF
00 41 49 34 34 34 44 31 32 32 37 32 0A 20 01 97
02 03 1B 61 23 09 07 07 83 01 00 00 67 03 0C 00
20 00 80 2D 43 90 84 02 E2 00 0F 8C 0A D0 8A 20
E0 2D 10 10 3E 96 00 A0 5A 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 29
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Hello flavea,
Thank you for the information.
Please do a http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html manual installation of the driver below:
https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?v=t Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.33]
Version: 15.33.43.4425 (Latest) Date: 5/13/2016
Please let me know how it goes.
Regards,
Juan Carlos
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Hi Juan Carlos,
I get this message during the installation.
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Hello flavea,
If you followed the steps for a manual installation of the driver and you keep on having this issue, I would recommend contacting the system manufacturer (HP) as the drivers are customized by them to give the best possible experience on your product.
http://www8.hp.com/us/en/contact-hp/support.html Contact HP Support
Hope this information helps.
Regards,
Juan Carlos
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Hi Juan Carlos,
Such a noob. I installed the 32 bit instead of the 64 bit. smh. I didnt get the error this time. But it still reverts back when I reboot. Thanks for your help. I will head over to HP support for further help. If you figure something out reply back and I will check it. TY again
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Hello flavea,
Thank you for the update.
I hope you solve the issue after contacting HP.
Don't hesitate in contacting us back if you need further assistance.
Regards,
Juan Carlos
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Hi So HP says there is no issue. Because its a laptop. Thats why it reverts back to single screen mode. Ty for your help.
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Hi flavea,
Thank you for the update.
Please don't hesitate in contacting us back if you need further assistance.
Regards,
Juan Carlos
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