Intel HD Graphics 530 Driver Bricks Windows 10 Start Menu and Apps

[ED3]

After doing some thorough testing with the Windows 10 (Anniversary) start menu bricking and Windows apps not launching, I have found the root cause of the issue and a solution, in my situation:

The cause of the start menu bricking and Windows Apps crashing is from the Intel HD 530 driver version 21.20.16.4590. This driver date is 1/18/2017 and was installed through Windows Updates. I can confirm this, because the issue started to occur after I installed Windows Updates on 2/17/2017 (one month ago, today!).

The solution to the issue is to roll back a driver, which will install version 21.20.16.4526. Then update the driver back to version 21.20.16.4590 in Device Manager, which will pull the driver from Windows Updates.

I tested this solution on three Dell Precision 3420 Towers and so far the start menu is in tact.

[idata]

Hi ITGurl22,

I understand the graphics drivers version 4590 crashes the Windows® start menuThank you for sharing this information and thanks for the feedback. This workaround may help other peers in the community.I was wondering if this issue still present with driver version https://downloadcenter.intel.com/download/26604/Graphics-Intel-Graphics-Driver-Beta-15-45- 4614Please do let me know if you need further assistance with your Intel product, I will be glad to assist you.Allan.

[DDear]

I am having a similar issue with this driver on my Dell Inspiron 13-7368. Each time the driver is updated via Windows Updates it causes windows to fail to boot. I have to restore to s point prior to the driver install. The Inspiron has the i7-6500U CPU @ 2.5ghz 2.60 ghz. The current driver that is installed is 20.19.15.4531.

[idata]

Hi kchawk913,I was wondering if this issue still happens with driver version https://downloadcenter.intel.com/download/26604/Graphics-Intel-Graphics-Driver-Beta-15-45- 4614 You can also disable windows updates or hide certain updates, see instructions linked below:https://www.howtogeek.com/223864/how-to-uninstall-and-block-updates-and-drivers-on-windows-10 https://www.howtogeek.com/223864/how-to-uninstall-and-block-updates-and-drivers-on-windows-10NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.In case you need more assistance or if you have any questions do not hesitate to contact us back.Allan.

[DDear]

Yes, I had the same issue with the driver that you linked. I had to install it manually as the Dell laptop would not allow it to be installed via the .exe file. I received a message saying that the driver could not be validated.

[DDear]

I did find the steps to hide windows updates but after 3 days it tried to install it anyways for some reason. I am also contacting Dell.

[idata]

Hi kchawk913,

Were you able to contact Dell for further information?Allan.

[DDear]

I did and they were not a lot of help. They basically have had me turn off windows updates for now. They said they are going to test in their labs but they really try to point to the driver and not their hardware of course. I re-hid the update and it has not tried to install again bu that really is not the solution to the problem in my opinion.

[idata]

Hi kchawk913,

I am sorry for any inconvenience and thank you for sharing this information. I hope that your computer manufacturer gets back with an answer on this matter.Allan.