can't update my intel 4000

[JJoun]

first picture shows that im using an old driver

second picture shows that i downloaded the .zip file and located the file I am suppose to select on when I manually update my driver

third picture shows that it can't even be found

fourth picture shows that I get the error message when using the .exe driver update

I did almost everything but the because im afraid it well mess things up: "I would recommend doing a full driver uninstall first then. Go into Device Manager, right click the Intel® 'Display Adapter' and select 'Uninstall'. Select the checkbox for deleting driver files as well. Do this and reboot your computer - and repeat until the name of the driver is the 'Basic Microsoft Display Adapter'. This means you've made it back to the in-box drivers that came with the OS. From there, try doing the install method as stated above."

[idata]

Hi Vitunasus,

I will need more information about your system, since we sell our Intel chipsets and processors to third party manufacturers and they design their own computers with their own features, settings and capabilities; they design their own drivers, to meet the exact specifications on their computers. For the update please try uninstalling current driver version installed, use this method;

• Open the Device Manager.
• Find the Intel Graphics Driver.
• Right click Intel Graphics Driver and select Uninstall.
• Select the check box
• Delete the driver software for this device.
• Reboot the computer after uninstall process has finished.

Then try installing the driver manually here you can get the steps, How to manually install an Intel® Graphics Driver:http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Intel® Beta Graphics Driver for Windows® 10https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=81499 https://downloadcenter.intel.com/download/25977/ Regards,Hellen.

[idata]

Hi Vitunasus,

I'm just following on this thread and I was wondering if you were able to resolve this problem. Regards,Hellen.