Graphics HD update fails to install

[JJohn31]

WIN7 OS - Intel graphics HD download published 7/28/16, 147 mb downloaded but repeated tries to install fail. Error code 80070103. When I run check for updates, I'm told my Intel driver is up to date (10.18.10.3960). . Does this update apply? If so, how to install it? If not, how can I delete it? I don't know the filename or location of the download.

I finally found the answer myself on the web. Go to windows/software distribution/downloads and delete the contents.

No further answers needed.

Help and Support:

http://support.microsoft.com/select/%3Ftarget%3Dhub http://support.microsoft.com/select/?target=hub

Help and Support:

http://support.microsoft.com/select/%3Ftarget%3Dhub http://support.microsoft.com/select/?target=hub

Message was edited by: John Day I found the answer on the web 8/28/16

[idata]

Hi johnbidet,

I would be glad to help you with your request. I need to collect more information of your system before providing with the latest compatible driver. Send me the results of Intel® System Support Utility. Intel® System Support Utility v. 2.0https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600 https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600 How to attach a file:-Click on reply-Click Use advanced editor (upper right side)-Click Attach (lower right hand) Regards,Mike C

[JJohn31]

Mike: I'm not sure you understand my problem. My graphics work fine. When I check for updates, I'm told things are up to date. The problem is that Win update tried to install another update (no file name or location, 147 mb). It was downloaded but won't install. What I need to do is get rid of the download and get the item removed from Win update.

SSU output

Operating System: Microsoft Windows 7 Home Premium(6.1.7601 Build 7601)

Physical Memory (Installed): 4 GB

Processor : Intel(R) Celeron(R) CPU G1820 @ 2.70GHz

System Type: x64-based PC

Display Adapter(s): Intel(R) HD Graphics 10.18.10.3960

System Manufacturer: Dell Inc.

System Model: 02YRK5

Network Adapter(s): Bluetooth Device (Personal Area Network) # 2 6.1.7600.16385

Dell Wireless 1705 802.11b/g/n (2.4GHZ) 10.0.0.255

Realtek PCIe GBE Family Controller 7.72.410.2013

Disk(s): Generic- Multi-Card USB Device 0.0 bytes (available) 6.1.7601.19133

WDC WD5000AAKX-75U6A SCSI Disk Device 381.34 GB (available) 6.1.7601.19133

[idata]

Hi johnbidet,

I understood you now. It is possible to block the download and installation of the update from Windows Update (go to advanced settings and disable the automatic option). However, Windows will continue showing you the update available; you just need to uncheck the option. I regret the inconvenience but it is operating system limitation. I suggest you verify if you already have the latest BIOS and drivers proposed by Dell available in the link below.http://www.dell.com/support/home/us/en/19 http://www.dell.com/support/home/us/en/19 Mike C

[JJohn31]

Mike:

We're getting closer, but I'm not clear yet.. The update has been downloaded and Win Update tries to install it at least once a day. Unchecking the download does no good at all. I need to find the downloaded file and delete it to stop this, but I can't find its name or location. Someone at Intel has the info I need.

John

[JJohn31]

I found theanswer myself on the web. Go to windows/software distribution/downloads and delete the contents.

[idata]

Hi johnbidet,

I am glad you were able to disable the Windows update and thank you for sharing the solution. Mike C

[MHass10]

@ Mike C

I think you didn't understand him correctly he wants to delete this update because it doesn't exist at all we want to delete it from windows update without disabling It

johnbidet

[idata]

Hi Mo7ammad_7assan,

Only Microsoft can delete the option from Windows update; as end users we only have the option to disable it. Mike C

[MHass10]

Hi Mike C First of all thank you for replying to me

It's all right I'm just gonna live with it but I just wanna know If this update is for real or not

and if its real why the failure ??

I'm talking about this update in the image attached

[idata]

Hi johnbidet,

I am following up on your case. Could you please tell me if Windows update is still offering you the wrong graphics driver even with your workaround? Mike C

[idata]

Hi Mo7ammad_7assan,

Windows update is not recognizing properly the system or they have wrong drivers assigned to the graphics card. Mike C