My laptop screen gone crazy when I updated my Intel driver (word moving, lines and pixels when I pass my mouse)

[MMora6]

1 week ago, after an automatic update (I guess), my notebook looked like this, it get worse when I move my mouse cursor. The only way to fix it was desinstalling Intel HD Graphics. I tried reinstalling Windows and installing older versions of the driver, but didn't work. Any ideas? (Notebook Acer, Intel I7 HD 5500 2.4 GHZ.

[Stefan3D]

When you say "didn't work", do you mean it didn't fix the issue or did the installation fail?

In the latter case try drivers from this list https://downloadcenter.intel.com/product/86210/Intel-HD-Graphics-5500 Downloads for Intel® HD Graphics 5500

Select OS from right pulldown menu. Hit show more.

If you encounter an error message about validation, then install driver via "have disk method" as described at:

www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface

(ignore prolog about MS surface)

[MMora6]

It didn't fix the issue I tried installing 10.18.15.4248_W10x64,10.18.15.4279_W10x64, 15.40.4.64.4256 (8/5/2015) and 15.4037.4835 (11/6/2017, the latest one) every time I install them, my laptopscreen get crazy again.

[MMora6]

Help

[Stefan3D]

I suggest to upload a report from https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Intel® System Support Utility for Windows* so an Intel agent can take a look at it after the holidays.

Also you can ask at community.acer.com for further help.

btw do the distortions also appear on an external monitor or TV?

[idata]

Hello Mikeandcello,

Thank you for contacting Intel Support communities, I understand that you are having problems with your system as it shows the screen distorted, I apologize for any inconveniences this may be causing. To better assist you with your request, I will need to check some information about your computer. Please follow these steps:1. In the keyboard, press WinLogo key + R.2. In the Run box please type dxdiag and hit Enter.3. Click on Save All Information (save it in your desktop).4. Attach to this thread the report.To attach a file, you must click "Use advanced editor" in the top right and then click the "Attach" option on the bottom right hand the response box.After we have this information, I will proceed to look for a solution.Regards,David V

[idata]

Hello Mikeandcello,

I am following-up with your case and I see that we have not heard back from you,Is there anything else I can help you with?Were you able to solve your issue?Do not hesitate to reply to this for further help! Regards,David V