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Cannot update driver for Intel HD Graphic 530 on my Asus ROG GL752VL

WChai3
Beginner
3,175 Views

Intel Driver&Support Assistants scan my notebook had update for Intel HD Graphic 530. I download and install driver, at the end of installation. There is error message "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer. .................... " Then I go to Intel Support website to find the solution to fix this problem. I do follow the steps that website advice me. I try to manaual installing graphic driver follow the instruction and at the end of installing,the error message "The operating system is not support. What can I do for update driver? I try 4-5 times but it is not succes

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7 Replies
Stefan3D
Honored Contributor II
1,849 Views

If you still use Windows 10 Threshold: current drivers for Windows 10 require anniversary update or newer

Run winver.exe to identify your Windows 10 build.

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WChai3
Beginner
1,849 Views

My windows version is 1803 (OS build 17134.81)

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Stefan3D
Honored Contributor II
1,849 Views

So your OS is up-to-date

There are other people that seem to have the same issue:

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WChai3
Beginner
1,849 Views
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Stefan3D
Honored Contributor II
1,849 Views

Roll back to the last working driver.

Try again to update when the next driver has been released.

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idata
Employee
1,849 Views

Hello mailto:phaisoi18@hotmail.com phaisoi18@hotmail.com,

 

I understand that you are having issues with the installation of our latest drivers in your OEM equipment.

 

We will need you to totally disconnect your machine from the internet, and then uninstall all the graphic drivers from you machine until the basic display driver is exposed.

 

In order to do it, please go ahead and click on the "Uninstalling the Intel Graphics Driver via the Device Manager Method" option on the following link:

 

https://www.intel.com/content/www/us/en/support/articles/000005598/graphics-drivers.html?_ga=2.123380110.488798421.1525378959-258458104.1514926373&erpm_id=5941618 https://www.intel.com/content/www/us/en/support/articles/000005598/graphics-drivers.html?_ga=2.123380110.488798421.1525378959-258458104.1514926373&erpm_id=5941618

 

Please note that you may need to reboot 2 or maybe 3 times your machine after uninstalling the drivers, so you can make sure that you got rid of them.

 

After that, please go ahead and perform a manual installation of the latest drivers for your machine from your computer manufacturer Asus* in this case, here's the direct download: https://www.asus.com/ROG-Republic-Of-Gamers/ROG-GL752VL/HelpDesk_Download/ https://www.asus.com/ROG-Republic-Of-Gamers/ROG-GL752VL/HelpDesk_Download/

 

Click on the VGA option and then click on More, so you can check the OEM Intel ® Graphics Driver

 

Please go ahead and try to update the drivers through a manual installation.

 

You will find all the steps here:

 

https://www.youtube.com/watch?v=S1KzoQDjMMY

 

The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.

 

If the OEM drivers do not work, please go ahead and try the same steps with our latest generic drivers for your graphic controller, found here:

 

https://downloadcenter.intel.com/download/27803/Graphics-Intel-Graphics-Driver-for-Windows-10?product=88345 https://downloadcenter.intel.com/download/27803/Graphics-Intel-Graphics-Driver-for-Windows-10?product=88345

 

In addition, In order for me to assist you better, please provide me with the .txt file that the System Support Utility will generate after the updates. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

 

I hope to hear from you soon.

 

 

Best regards.

 

Diego S.

 

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WChai3
Beginner
1,849 Views

Now, I can update the graphic driver latest version. Thank you very much for your support.

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