Monitor dims when laptop is unplugged

[JHarp2]

How can I have my monitor brightness remain unchanged when power is unplugged ??

[idata]

Hello JharpJ

Thank you for contacting Intel Technical Support, We received your inquiry and I understand you are looking for assistance on the brightness of your computer. Please accept our apologies for any inconvenience this may be causing. We will be more than happy looking for a solution. In order to assist you better can you run the Intel® System Support Utility for Windows* in order to get the necessary information on your computer and operating system, for can find the utility in the following link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Regards, Leonardo C.

[idata]

Hello JharpJ

Sorry, forgot to mention, please attaché the report on the thread to reviewed; To attach a file, you must click "Use advanced editor" in the top right and then click the "Attach" option on the bottom right hand the response box. Regards, Leonardo C.

[JHarp2]

DO NOT FIND:

"Use advanced editor in right hand corner."

Copy and paste below.

Operating System: Microsoft Windows 10 Home(10.0.16299 Build 16299)

Physical Memory (Installed): 8 GB

Processor: Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz

System Type: x64-based PC

Total Installed Updates: 21 Updates - See Detailed View for more information

Display Adapter(s): Intel(R) HD Graphics 620 21.20.16.4627

System Manufacturer: LENOVO

System Model: Lenovo ideapad FLEX 5-1570

Network Adapter(s): Qualcomm Atheros QCA61x4A Wireless Network Adapter 12.0.0.289

Disk(s): WDC WD10SPCX-24HWST1 803.81 GB (available) 10.0.16299.15

System Messages: Included

Direct-X Diagnostics: Included

[idata]

Hello Tyler,

My apologies for the miss information, I meant lower right corner Regards, Leonardo C

[JHarp2]

It's not located in the lower right either. If you scroll up you'll see that I pasted the information you needed.

Please do that.

Jharpj (Not Tyler)

[idata]

Hello JharpJ

Thank you for your response In order to start finding a solution to the dim situation you are having please follow these steps:

• I notice that there is a newer version of graphics drivers, you can follow these steps to complete the update:
  • Please follow these steps in order to update the graphics driver:
  • 1. Download the graphics driver ZIP file: https://downloadmirror.intel.com/27412/a08/win64_15.60.2.4901.zip
  • 2. Unzip the file to a designated location or folder.
  • 3. Right-click Windows Start icon and open Device Manager.
  • 4. Click "Yes" when prompted for permission from User Account Control.
  • 5. Expand the Display adapters section.
  • 6. Right-click the Intel® graphics entry and select Update Driver Software.
  • 7. Click "Browse my computer for driver software".
  • 8. Click "Let me pick from a list of device drivers on my computer".
  • 9. Click "Have Disk".
  • 10. Click "Browse".
  • 11. Access the designated location or folder, and access a folder called "Graphics".
  • 12. Select the file called "igdlh64" or "igdlh".
  • 13. Click Open, then click OK, and finally click "Next". Drivers are now being installed.
  • 14. Reboot your computer.
• Once update is complete review the power options on Intel® HD graphics control panel, to access it, use right click on your desktop go to graphics settings on the power section and disable these options (see attached picture)
  • Automatic display brightness
  • Display power saving technology
• Make sure that the brightness configuration on Windows® is the same when the computer is on battery and plugged in.
  • Go to search bar, type "Edit power plan" configure brightness on the same level

Regards, Leonardo C

[JHarp2 · Accepted solution]

Thanks but I finally figured it out on my own.Here is how:

• System.
• Display, noteifications, power.
• Power and sleep.
• Additional power settings.
• High performance.

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