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15.33.30.3958 drivers and Audio issues. HD Graphic 4000

RA6
New Contributor I
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Intel for the past 3 drivers updates I have been having issues with my audio and the only way to fix this issue is to either reboot or uninstall my Intel Audio and then install the graphics drivers again . With this latest release I thought the issue was fixed but I have discovered that it works fine when I have my laptop plugged in. but if I am running off battery power then the audio will not work right and I have to do the same stuff and some times that does not work and I am forced to plug it back in. Please fix this issue. I do not know if there is a profile for when a laptop is running on battery power in the drivers or something but please fix the drivers to work right when a laptop is plugged in and when it is on battery power.

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Silvia_L_Intel1
Employee
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Hello Rob99999_2, thanks for joining the Graphics community.

I haven't received any other report from customer experiencing this behavior.

Would you please reply to me with the following information? I would like to replicate this audio issue.

Send me the graphics report from your system? Check the following URL; it will give you the steps http://www.intel.com/support/graphics/sb/cs-009476.htm Graphics — Intel® Graphics Driver Report

http://www.intel.com/support/graphics/sb/cs-009476.htm http://www.intel.com/support/graphics/sb/cs-009476.htm

  • Which is the operating system you are using?
  • Model number of your laptop?
  • Which graphics driver you have tried?
RA6
New Contributor I
483 Views

I am running Windows 7 64bit. it is and HP DV7-7000 model laptop. I have tried every driver that Intel has release. all of the last 3 drivers this type of thing has happened. before that everything was fine. And to help trouble shoot the issue more. if you boot the laptop on battery power then it will mess up. but if you boot it plugged in and then start some audio and unplug it while the audio is going it is fine. it just seems to be an issue if it is booted on battery power.

Intel(R) HD Graphics 4000

 

Report Date: Saturday, November 22, 2014

 

Report Time [hh:mm:ss]: 10:34:50 AM

 

Driver Version: 10.18.10.3958

 

Operating System: Windows* 7 Ultimate(6.1.7601)

 

Default Language: English (United States)

 

Installed DirectX* Version: 11.0

 

Supported DirectX* Version: 11.0

 

Shader Version: 5.0

 

OpenGL* Version: 4.0

 

OpenCL* Version: 1.1

 

Physical Memory: 16279 MB

 

Processor: Intel(R) Core(TM) i7-3820QM CPU @ 2.70GHz

 

Processor Speed: 2693 MHz

 

Vendor ID: 8086

 

Device ID: 0166

 

Device Revision: 09

 

* Processor Graphics Information *

 

Processor Graphics in Use: Intel(R) HD Graphics 4000

 

Video BIOS: 2130.0

 

Current Resolution: 1920 x 1080

 

* Devices connected to the Graphics Accelerator *

 

Active Displays: 1

 

* Built-in Display *

 

Display Type: Digital

 

Serial Number: LGD0283

 

DDC2 Protocol: Supported

 

Gamma: 2.2

 

Connector Type: LVDS

 

Device Type: Built-in Display

 

Maximum Image Size

 

Horizontal Size: 14.96 inches

 

Vertical Size: 8.66 inches

 

Supported Modes

 

1920 x 1080 (60p Hz)

Raw EDID:

 

00 FF FF FF FF FF FF 00 30 E4 83 02 00 00 00 00

 

00 14 01 03 90 26 16 78 0A F1 95 A3 55 52 A1 26

 

0F 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

 

01 01 01 01 01 01 84 3A 80 42 71 38 21 40 40 60

 

36 00 7F D7 10 00 00 19 00 00 00 00 00 00 00 00

 

00 00 00 00 00 00 00 00 00 00 00 00 00 FE 00 4C

 

47 20 44 69 73 70 6C 61 79 0A 20 20 00 00 00 FE

 

00 4C 50 31 37 33 57 46 31 2D 54 4C 42 35 00 B6

 

* Other names and brands are the property of their respective owners.
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