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Intel for the past 3 drivers updates I have been having issues with my audio and the only way to fix this issue is to either reboot or uninstall my Intel Audio and then install the graphics drivers again . With this latest release I thought the issue was fixed but I have discovered that it works fine when I have my laptop plugged in. but if I am running off battery power then the audio will not work right and I have to do the same stuff and some times that does not work and I am forced to plug it back in. Please fix this issue. I do not know if there is a profile for when a laptop is running on battery power in the drivers or something but please fix the drivers to work right when a laptop is plugged in and when it is on battery power.
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Hello Rob99999_2, thanks for joining the Graphics community.
I haven't received any other report from customer experiencing this behavior.
Would you please reply to me with the following information? I would like to replicate this audio issue.
Send me the graphics report from your system? Check the following URL; it will give you the steps http://www.intel.com/support/graphics/sb/cs-009476.htm Graphics — Intel® Graphics Driver Report
http://www.intel.com/support/graphics/sb/cs-009476.htm http://www.intel.com/support/graphics/sb/cs-009476.htm
- Which is the operating system you are using?
- Model number of your laptop?
- Which graphics driver you have tried?
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I am running Windows 7 64bit. it is and HP DV7-7000 model laptop. I have tried every driver that Intel has release. all of the last 3 drivers this type of thing has happened. before that everything was fine. And to help trouble shoot the issue more. if you boot the laptop on battery power then it will mess up. but if you boot it plugged in and then start some audio and unplug it while the audio is going it is fine. it just seems to be an issue if it is booted on battery power.
Intel(R) HD Graphics 4000
Report Date: Saturday, November 22, 2014
Report Time [hh:mm:ss]: 10:34:50 AM
Driver Version: 10.18.10.3958
Operating System: Windows* 7 Ultimate(6.1.7601)
Default Language: English (United States)
Installed DirectX* Version: 11.0
Supported DirectX* Version: 11.0
Shader Version: 5.0
OpenGL* Version: 4.0
OpenCL* Version: 1.1
Physical Memory: 16279 MB
Processor: Intel(R) Core(TM) i7-3820QM CPU @ 2.70GHz
Processor Speed: 2693 MHz
Vendor ID: 8086
Device ID: 0166
Device Revision: 09
* Processor Graphics Information *
Processor Graphics in Use: Intel(R) HD Graphics 4000
Video BIOS: 2130.0
Current Resolution: 1920 x 1080
* Devices connected to the Graphics Accelerator *
Active Displays: 1
* Built-in Display *
Display Type: Digital
Serial Number: LGD0283
DDC2 Protocol: Supported
Gamma: 2.2
Connector Type: LVDS
Device Type: Built-in Display
Maximum Image Size
Horizontal Size: 14.96 inches
Vertical Size: 8.66 inches
Supported Modes
1920 x 1080 (60p Hz)
Raw EDID:
00 FF FF FF FF FF FF 00 30 E4 83 02 00 00 00 00
00 14 01 03 90 26 16 78 0A F1 95 A3 55 52 A1 26
0F 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01
01 01 01 01 01 01 84 3A 80 42 71 38 21 40 40 60
36 00 7F D7 10 00 00 19 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 FE 00 4C
47 20 44 69 73 70 6C 61 79 0A 20 20 00 00 00 FE
00 4C 50 31 37 33 57 46 31 2D 54 4C 42 35 00 B6
* Other names and brands are the property of their respective owners.
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