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SR300 and D400 cameras

KBens2
Beginner
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So tell me, Intel, why I should buy anything from you when you sold me a camera 6 months ago that you aren't going to help me get running after a Microsoft update?

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idata
Employee
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Hello Phoenyx33,

 

 

We understand your frustration at your SR300 camera not working after the latest Windows 10 Update. This has been a known issue for a long time and unfortunately there is no fix for it. It is a complicated issue. However, many users have been able to make it work by following the advice in this article:

 

 

https://www.intel.com/content/www/us/en/support/articles/000023716/emerging-technologies/intel-realsense-technology.html

 

 

I hope you find this information helpful.

 

 

Do not hesitate to contact us again if you need further assistance.

 

 

We will be looking forward for your reply.

 

 

Best regards,

 

 

Josh B.

 

Intel Customer Support
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