Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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Ayuda se me congela la pantalla

DGali2
Beginner
‎03-28-2017 10:07 PM
2,068 Views

Antes jugaba perfectamente un juego de muy bajos requisitos, pero ahora se me congela la pantalla y el juego se sigue ejecutando pero tengo que reiniciar el juego porqe no puedo hacer nada. Supongo que es por drivers de la tarjeta grafica por favor ayuda son Intel HD Graphics Family

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idata
Employee
‎03-29-2017 09:58 AM
1,022 Views

Hello UnHomunculo,

 

 

I understand screen freezes up when you are playing a computer game.

 

 

Let me apologize for any inconvenience this issue may be causing to you.

 

 

In order to help you better I would like to gather more information about the configuration you have in the computer. Please reply to this email attaching the .xml file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

 

Let me also know the name of the computer game you are having issues with.

 

 

Regards,

 

Fred
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DGali2
Beginner
‎03-29-2017 10:55 AM
1,022 Views
In response to idata

In response to idata
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idata
Employee
‎03-31-2017 03:08 PM
1,022 Views
In response to DGali2

Hello UnHomunculo,

 

 

Thanks for the additional information you are providing.

 

 

I would like you to try updating the graphics driver. Please download the driver that is on this link https://downloadmirror.intel.com/26229/eng/win64_154028.4501.zip https://downloadmirror.intel.com/26229/eng/win64_154028.4501.zip

 

 

Install that driver with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY https://www.youtube.com/watch?v=S1KzoQDjMMY

 

 

The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.

 

 

Let me know if the issue persists or not.

 

 

Regards,

 

Fred
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idata
Employee
‎04-07-2017 12:25 PM
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In response to DGali2

Hello UnHomunculo ,

 

 

Were you able to try the driver update I provided?

 

 

In case you need further assistance just let me know.

 

 

Regards
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Justin_Meran
Beginner
‎11-15-2023 07:13 PM
466 Views

Yo tengoel mismo problema, que tengo que hacer?

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AlHill
Super User
‎11-15-2023 07:49 PM
459 Views
In response to Justin_Meran

@Justin_Meran   This thread is from 2017.   Start a new thread, providing complete information about your specific problem.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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