Intel HD Graphics: In-game resolution "locked"!

ACunh · ‎04-05-2017

Hi everybody.

I play videogames in a ASUS laptop.

Here are the specs: Windows 10 64 bits, CPU i5-6200 U, 12 GB RAM DDR 4 and 2 GPU: Intel HD 520 and a NVIDIA GeForce 920 MX.

The problem is that i cant chanche the resoluiton of the games. In the graphical setting menu of the games on the resolutipn settings it only gives you the 1366×768 resolution.

In Wach_dogs 2, Mad Max, NFS MW and others i can't change the resolution.

But if I use an externa monitor (like a TV) I can chance the screen settings.

I'm trying to use a resolutio below the native because my PC is not a gaming machine and lower resolutions willresult in more FPS.

I'm trying to vhanche to 800x600 or 1280x720.

The exeptions are CS:GO (or any other Source Engine game) and PES 2017.

Attached you can see my Inel graphics driver report.

idata · ‎04-05-2017

Hello Afonso,

I understand you are trying to change the in-game screen resolution.

Let me apologize for any inconvenience this issue may be causing to you.

In order to help you better please attach to this thread the Intel Graphics Driver Report. This link will show you how to generate it http://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html

Let me also know the in-game screen resolution you are trying to use.

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

Regards,

Fred

idata · ‎04-12-2017

Hello Afonso,

I was wondering if you still need assistance with the in-game screen resolution that is locked. If you still need assistance please provide the Intel Graphics Driver Report and also the in-game screen resolution you are trying to use.

Regards,

Fred

ACunh · ‎04-13-2017

Somehow the issue was fixed itself. Now I can use all avilable resulution for any game.

idata · ‎04-13-2017

Hello Afonso,

I am glad to hear the issue has been fixed. Do not hesitate to contact us back if you need anything else.

Regards,

Fred

ACunh · ‎04-16-2017

The issue is back and know I have a screenshot of oneof my games: ARK Survival and as you can see there is only a resolution available to apply.

idata · ‎04-17-2017

Hello Afonso,

Thanks for the additional information you sent to me.

I would like you to try updating the graphics driver. Please download this graphics driver https://downloadmirror.intel.com/26669/eng/win64_154516.4627.zip https://downloadmirror.intel.com/26669/eng/win64_154516.4627.zip

Please install that driver with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY https://www.youtube.com/watch?v=S1KzoQDjMMY

Let me know if issue persists or not.

Regards,

Fred

idata · ‎04-24-2017

Hello Afonso,

Were you able to try installing the graphics driver I provided? In case you need further assistance just let me know.

Regards,

Fred