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Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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Intel HD Graphics 2500

ВВели
Beginner
4,857 Views

Hello everyone,my video card has crashed,and i turn on my built-in.When i start games after 10 sec starting artefacts and my pc got blue screen.Here is dumps

http://rgho.st/7dgfTlr4G http://rgho.st/7dgfTlr4G

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12 Replies
AlHill
Super User
2,816 Views

Provide your processor model number and operating system.

Doc

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ВВели
Beginner
2,816 Views

Hello,Windows 10 x64 and i dont know how to find my processor model number.

Screenshot from cpu-z.

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AlHill
Super User
2,816 Views

You can find the latest drivers here: https://downloadcenter.intel.com/product/81501 Downloads for Intel® HD Graphics 2500

Doc

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ВВели
Beginner
2,816 Views

With latest driver it crashing to.

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idata
Employee
2,816 Views

Hello VitaliyVelichko,

 

 

I would like to get some information about your system. Please scan it using the DxDiag tool. Follow the steps below:

 

 

1. In the keyboard, press WinLogo key + R.

 

2. In the Run box please type dxdiag and hit Enter.

 

3. Click on Save All Information (save it in your desktop).

 

4. Attach the report to this thread.

 

 

Also, what are the games that cause the graphics artifacts and BSODs in your computer?

 

 

Wanner G.
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ВВели
Beginner
2,816 Views

Hello,here is it.

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ВВели
Beginner
2,816 Views

All games what i play,like rocket league,contract wars,world of tanks,cs 1.6.

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idata
Employee
2,816 Views

Hello VitaliyVelichko,

 

 

Thank you for the information provided.

 

 

Please try these steps and please let me know if you are able to resolve these issues:

 

 

1. Disconnect your unit from the internet.

 

2.Please uninstall both the Intel Graphics driver and the Intel Display audio driver. To do this, please follow the steps on the link below under these sections:

 

-Uninstalling the Intel Graphics Driver via the Device Manager Method

 

-Uninstalling the Intel® Display Audio Driver or the Intel® HDMI Audio Driver via the Device Manager Method.

 

https://www.intel.com/content/www/us/en/support/articles/000005598/graphics-drivers.html

 

 

3.Restart your system. Please go to the device manager and check if Windows installed another version of the graphics driver. If it does, please remove it and restart your computer one more time. Repeat the process until you get the Microsoft Basic Display Adapter.

 

4.Once you do, please proceed with the clean install of the latest graphics driver version. Please find the link below:

 

https://downloadcenter.intel.com/product/81501

 

5.Once the latest driver has been installed, you may enable the internet connection again.

 

 

Wanner G.
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ВВели
Beginner
2,816 Views

Hello,i did like you said,but its not working.Stop code again.This is dump

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idata
Employee
2,816 Views

Hello VitaliyVelichko,

 

 

I sent you a private message.

 

 

Wanner G.
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idata
Employee
2,816 Views

Hello VitaliyVelichko,

 

 

Thank you for your patience.

 

 

In order to get further information about why you are getting graphics artifacts and BSOD, please try a clean install of the latest graphics driver provided by your system manufacturer.

 

 

These are the steps you can follow:

 

 

1. Disconnect your unit from the internet.

 

2.Please uninstall both the Intel Graphics driver and the Intel Display audio driver. To do this, please follow the steps on the link below under these sections:

 

-Uninstalling the Intel Graphics Driver via the Device Manager Method

 

-Uninstalling the Intel® Display Audio Driver or the Intel® HDMI Audio Driver via the Device Manager Method.

 

https://www.intel.com/content/www/us/en/support/articles/000005598/graphics-drivers.html

 

 

3.Restart your computer. Please go to the device manager and check if Windows installed another version of the graphics driver. If it does, please remove it and restart your computer one more time. Repeat the process until you get the Microsoft Basic Display Adapter.

 

4.Once you do, please proceed with the clean install of the latest graphics driver provided by your system manufacturer.

 

5.Once the latest driver has been installed, you may enable the internet connection again.

 

 

Also, make sure your BIOS is up to date and provide me with the BSOD error message, if possible.

 

 

Please let me know of the outcome.

 

 

Wanner G.
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idata
Employee
2,816 Views

Hello VitaliyVelichko,

 

 

Were you able to follow the troubleshooting steps?

 

 

Please let me know if you need any further assistance.

 

 

Wanner G.
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