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My RealSeanse 3D camera will not turn on on my 2 month oldHP All in one desk top 27 b277c

BKigh
Beginner
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My Real Sense 3 D camera will not turn on on my 2 mont old HP all in one desk top 24 b277c

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idata
Employee
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Hello BWK,

 

 

Thanks for contacting Intel customer support.

 

 

Unfortunately the SR300 drivers are not fully compatible with the latest versions of Windows 10. There are no fixed drivers available yet. We apologize for this inconvenient.

 

 

Some of the troubleshooting we recommend for this issue is to reinstall the camera driver, the instructions to reinstall the driver can be found on the following link:

 

https://www.intel.com/content/www/us/en/support/articles/000023694/emerging-technologies/intel-realsense-technology.html https://www.intel.com/content/www/us/en/support/articles/000023694/emerging-technologies/intel-realsense-technology.html

 

 

If using the new driver does not fix your issue, it would be recommended for you to contact the manufacturer of your computer, in this case HP and they can assist you with a factory reset regularly this would help to resolve your problem.

 

 

Thanks for your understanding.

 

 

Best Regards,

 

Juan N.
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