intel hd graphics 4400 crashing

[ARafa]

então, sou brasileiro, se tiver alguém brasileiro, peço ajuda, seguinte, meu processador é um intel core i3 4170 3.70ghz, intel hd graphics 4400, o problema é que quando eu entro no hd graphics, para mexer nas cores, aumentar saturação, ele crasha, aparecendo a mensagem: Intel graphics control panel parou de funcionar e crasha, mais somente nas cores, resolução e outras coisas nao crasha, somente nas cores, brilho, saturação e etc. alguem sabe o que pode ser?

[idata]

Hello Nokan

Thank you for joining the communityAfter translating your post I understand you are looking for assistance in Portuguese let me inform you that the assistance that we provide on forums is in English only if you prefer assistance in Portuguese please contact us either by phone, chat or web ticket you can find the information on the following link https://www.intel.com.br/content/www/br/pt/support/contact-support.html https://www.intel.com.br/content/www/br/pt/support/contact-support.html If you want me to assist you in this forum please provide the following information: Intel® System Support Utility for Windows* report https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Please attach the report to the thread Regards, Leonardo C.

[ARafa]

Here is the report

[idata]

Hello Nokan

Thank you for your reply and the information provided,Could you confirm the model of your motherboard?Is the Windows 7 32 or 64 bits?Regards, Leonardo C.

[ARafa]

ASUS H81M-CS/BR

Windows 7 64 bits

[ARafa]

ASUS H81M-CS/BR

Windows 7 64 bits

[idata]

Hello Nokan

Thank you for your response, I see that there is newer version for your graphics controller, you can follow the steps below to complete a manual installation

1. Download the graphics driver ZIP file: https://downloadmirror.intel.com/27441/a08/win64_15.36.34.4889.zip https://downloadmirror.intel.com/27441/a08/win64_15.36.34.4889.zip
2. Unzip the file to a designated location or folder.
3. Right-click Windows Start icon and open Device Manager.
4. Click "Yes" when prompted for permission from User Account Control.
5. Expand the Display adapters section.
6. Right-click the Intel® graphics entry and select Update Driver Software.
7. Click "Browse my computer for driver software".
8. Click "Let me pick from a list of device drivers on my computer".
9. Click "Have Disk".
10. Click "Browse".
11. Access the designated location or folder, and access a folder called "Graphics".
12. . Select the file called "igdlh64" or "igdlh".
13. Click Open, then click OK, and finally click "Next". Drivers are now being installed.
14. Reboot your computer.

And let me know if you have any issues with the installation Regards, Leonardo C.

[idata]

Hello Nokan

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back. Regards, Leonardo C.