problem with HDMI port on nuc7i7BNH

[jrive14]

hello I have a weird problem with my nuc it came with windows 10 presinstalled, I have 2 monitors connected 1 via hdmi 1 thunderbolt 3 if I leave the computer alone for a couple of hours I can't get anything on the hdmi if I try to go to the display settings it doesnt even show that there is a monitor connected the only thing that i can do is to shut down the system and and soon as i restart it start working again but it has to be shut down if i try to restart it doesnt work on the bios i have the hdmi as the primary option also i have latest bios and also update the hdmi firmware but still same problem I'm running 2 samsung CHG90 monitors on this system and as I mention the work around is to turn off the system and then turn it back on but it is really weird because those monitors have a light on the back that as soon as they get signal they light up but it is just like if the hdmi port just stop sending signal after a while

[n_scott_pearson]

I can't offer a solution for this problem, but I can suggest a workaround. If you disable Monitor Sleep, you should avoid seeing this issue. To set this up, press Start, then Settings, then System, then Power & Sleep and then set Screen to Never.

Hope this helps. Again, this is only a workaround.

...S

[jrive14]

Problem is worst now os frezzes almost as soon as i log on and right now i can't even access the bios im starting to think that this really is a hardware problem my next step was to try to reinstall windows but as soon as it gets to the 34% it undo all changes and tells me that it can't install windows

[n_scott_pearson]

I agree; this is starting to look like a hardware problem. If you are still in time and can return the unit for replacement through your place of purchase, I suggest that you do so. If not, you will need to do an RMA swap with Intel.

If the latter is necessary, you need to contact Intel directly to set this up. Here is contact information, by geography:

http://www.intel.com/content/www/us/en/support/contact-support.html# @11 Intel Customer Support Contact Information for US and Canada

http://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html Intel Customer Support Contact Information for Europe, Middle East and Africa

http://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html Intel Customer Support Contact Information for Asia-Pacific

http://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html Intel Customer Support Contact Information for Latin America

You can also do this via the chat service (here: http://intelsupportchat.force.com/icslivechat/ics_tech_desktop_ww_english_Chat Intel Customer Support Chat Service), but this it offered in English only and I believe is subject to business hours for the Pacific timezone.

Hope this helps,

...S