Problems with Intel HD Graphics 4000 when playing games.

[GCunh1]

Hello, everybody.

2 days ago I started experiencing a weird graphical glitch/error when playing games on my laptop, a Toshiba Portege R930. All drivers are up to date and this problem started without notice and didn't go away after formatting. This first happened when I was playing Counter-Strike:Global Offensive with some friends and after some testing, I have observed that the same kind of problem is happening with other games (League of Legends, Mass Effect, Skullgirls) too, especially ones that use 3D models (I'll upload some images). From what I've seen around the internet, that may be a sign that my laptop may be dying and there's not much else to do - which is really sad, since it has only a bit more of 2 years of use - but I still to confirm if that is true indeed, which is why I have turned to this forum to seek help. I'll add the laptop specs and some images below. Thank you very much for your attention!

SPECS:

Toshiba Portege R930

Processor: Intel i5-3320M CPU 2.60GHZ (3rd gen)RAM: 4,00GBIntel HD Graphics 4000OS: Windows 10 PRO

And now, the images:

CS:GO:

Notice the weird shaped things around the hand, that's not supposed to look like that.

These weird green/purple squares are not supposed to be there as well

League of Legends:

League of Legends looks even worse than CS:GO in this case, but as you can see, it is as if parts of the characters 3d models are distorted and out of place.

The last one is from Skullgirls. It's a mostly (I think) 2D game, but some visual bugs are presente as well, although less noticeable.

Weird orange dots around the character (you can notice it if you look at the purple one),

Once again, thanks for your attention and help!

[idata]

Hello mar1onette

Thank you for joining the communityI understand you are having problems with Intel® HD 4000, in order to better assist you with your request, I will need to check some information on your computer. Please follow these steps:1. In the keyboard, press WinLogo key + R.2. In the Run box please type dxdiag and hit Enter.3. Copy all the information (Ctrl+C) and paste it here (Ctrl+V) so I can take a look.Regards,Leonardo C.

[GCunh1]

So, I did what you asked and it allowed me to save a text file containing the "diagnosis" and it is really long, sorry about that. Thanks!

------------------

System Information

------------------

Time of this report: 1/25/2018, 22:28:43

Machine name: DESKTOP-REAC9KS

Machine Id: {A575ECC8-6671-4EB5-941A-AF51DF388A91}

Operating System: Windows 10 Pro 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534)

Language: Portuguese (Regional Setting: Portuguese)

System Manufacturer: TOSHIBA

System Model: PORTEGE R930

BIOS: Default System BIOS

Processor: Intel(R) Core(TM) i5-3320M CPU @ 2.60GHz (4 CPUs), ~2.6GHz

Memory: 4096MB RAM

Available OS Memory: 3974MB RAM

Page File: 3013MB used, 2906MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 12

DX Setup Parameters: Not found

User DPI Setting: 96 DPI (100 percent)

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

DxDiag Version: 10.00.16299.0015 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_00031179&REV_09

Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem

Driver Problem Code: Unknown

Display Memory: 1792 MB

Dedicated Memory: 32 MB

Shared Memory: 1760 MB

Current Mode: 1366 x 768 (32 bit) (40Hz)

HDR Support: Not Supported

Display Topology: Internal

Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

Color Primaries: Red(0.625500,0.340344), Green(0.285656,0.605969), Blue(0.148937,0.063000), White Point(0.281750,0.309094)

Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

Monitor Name: Generic PnP Monitor

Monitor Model: Internal LCD

Monitor Id: TOS5091

Native Mode: 1366 x 768(p) (60.171Hz)

Output Type: Internal

Monitor Advanced Color Capabilities: None

Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll

Driver File Version: 10.18.0010.4885 (English)

Driver Version: 10.18.10.4885

DDI Version: 11.2

Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1

Driver Model: WDDM 1.3

Graphics Preemption: DMA

Compute Preemption: Thread group

Miracast: Supported

Hybrid Graphics GPU: Integrated

Power P-states: Not Supported

Driver Attributes: Final Retail

Driver Date/Size: 10/12/2017 22:00:00, 11048856 bytes

WHQL Logo'd: Yes

WHQL Date Stamp: Unknown

Device Identifier: {D7B78E66-4226-11CF-DC61-0920B4C2C735}

Vendor ID: 0x8086

Device ID: 0x0166

SubSys ID: 0x00031179

Revision ID: 0x0009

Driver Strong Name: oem59.inf:5f63e5341859ec8c:iIVBM_w10:10.18.10.4885:pci\ven_8086&dev_0166

Rank Of Driver: 00D12001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY V...

[idata]

Hello mar1onette

To try to find a solution for the problem, you can try to disable the Windows 10 game mode see the following link:https://www.windowscentral.com/how-enable-disable-game-mode-windows-10-creators-update https://www.windowscentral.com/how-enable-disable-game-mode-windows-10-creators-update Please be aware that the content on that site is not controlled by Intel*. This information is offered for your convenience and should not be viewed as an endorsement by Intel* for the merchants or services offered there.Another troubleshooting step is to review in the BIOS if you can increase the video memory setting. Please refer to the manufacturer for the BIOS configuration Regards, Leonardo C.

[GCunh1]

Hello Leonardo

I've tried to disable W10 Game Mode, but it doesnt look like it was enabled from the start. Also tried to increase the video memory through the BIOS but there was no such option. I'm starting to notice some minor graphical errors when I'm using my laptop aside from gaming as well, sadly. It was suggested by a friend, who has some expertise in the area, to rollback to Windows 7 and see if something changes. Would that be of any help?

[idata]

Hello mar1onette

Thanks for the additional information. let's not do the downgrade jet, let me do further research on this matter. I will be posting back when information becomes available Regards, Leonardo C.

[GCunh1]

Thanks for you help, but I think it's done for now. It's getting worse by the minute, there's a bunch of little white dots showing up everywhere and it's all over the screen. I'll add a print so you can see how it looks like. I'm pretty sure my integrated graphics is dying.

[idata]

Hello mar1onette

Thank you for the response it in fact seams that could be a hardware please refer to your manufacturer for assistance Regards, Leonardo C.