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Hi, everybody!
Recently I'm experiencing a performance loss with my laptop and fps drops while gaming. E.g. I'm playing Quake 3, a 19 years old video game that should not give me any problem. This months I've been playing that game at 125 fps stable. It's a personal preference because I could play that game at 250 fps stable with non a single frame drop. But recently this game it's not working properly. It only works at 60-70 fps, freezing and not working fine. I tried playing the game with different video cards and the result is the same, so I would say it's a processor issue. Also I found fps drops and performance issues in other modern games, and I feel my computer it's working worse, but, according to Task Manager, the processor it's working fine (No GHz issue)
I have a laptop Acer E5-575G-58HM
i5-7200U 2.5 Ghz Turbo boost 3.1
GPU0 Intel HD 620 Graphics
GPU1 Nvidia Geforce GTX 950m
Windows 10 Home 64-bit
8 Gb RAM
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Hello punky,
I understand that you are having problems with the frame rate since it has been dropping while gaming, I apologize for any inconvenience.
Regarding this problem, we should start by running a test with our Intel® Processor Diagnostic Tool which can tell whether the unit is working fine or not. Please download and install the software in the following link:
https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool
Once downloaded, please attempt to run the test and attach the results so I can check the information.
Regards,
David V
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Well, I found fps drops in another games. It seems with my laptop plugged fps seems normal. When I unplugged it, gamesare unplayable due fps drops. Here is the results from Diagnostic Tool, everything seems fine...
--- IPDT64 - Revision: 4.1.0.24
--- IPDT64 - Start Time: 28/01/2018 21:04:42
CPU1
Genuine Intel CPU Test
Module Version: 1.0.14.64b.W
Start Time: Sun Jan 28 21:04:42 2018
Test Result - PASS
Expected: GenuineIntel
Detected: GenuineIntel
End Time: Sun Jan 28 21:04:42 2018
Total Time: seconds: 0
--------------------------------------------------------------------
CPU1
CPU Brand String Test
Module Version: 1.0.17.64b.W
Start Time: Sun Jan 28 21:04:42 2018
Test Result - PASS
Expected: Intel(R) Core(TM) CPU @
Detected: Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz
Intel(R) Core(TM) processor detected..!!..
End Time: Sun Jan 28 21:04:43 2018
Total Time: seconds: 1
--------------------------------------------------------------------
CPU1
Cache Test
Module Version: 1.0.14.64b.W
Start Time: Sun Jan 28 21:04:43 2018
Test Result - PASS
--- Reading Cache Size ---
- Detected L1 Data Cache Size --> 32
- Detected L1 Inst Cache Size --> 32
- Detected L2 Cache Size --> 256
- Detected L3 Cache Size --> 3072
Cache Size Test Passed!!!
End Time: Sun Jan 28 21:04:43 2018
Total Time: seconds: 0
--------------------------------------------------------------------
CPU1
MMXSSE Test
Module Version: 1.0.19.64b.W
Start Time: Sun Jan 28 21:04:43 2018
Test Result - PASS
DetectUtils64 DLL Version - 1.1.2
--- Determining MMX - SSE capabilities ---
..MMX is supported on this CPU..
..SSE is supported on this CPU..
..SSE2 is supported on this CPU..
..SSE3 is supported on this CPU..
..SSSE3 is supported on this CPU..
..SSE4.1 is supported on this CPU..
..SSE4.2 is supported on this CPU..
MMX Test Result --- PASS
SSE Test Result --- PASS
SSE2 Test Result --- PASS
SSE3 Test Result --- PASS
SSSE3 Test Result --- PASS
SSE4.1 Test Result --- PASS
SSE4.2 Test Result --- PASS
End Time: Sun Jan 28 21:04:43 2018
Total Time: seconds: 0
--------------------------------------------------------------------
CPU1
IMC Test
Module Version: 1.0.10.64b.W
Start Time: Sun Jan 28 21:04:43 2018
Test Result - PASS
--- Reading Memory Size ---
Detected Memory Size is --> 8.00GB
--- Subtest - Memory Size Test Passed!!! ---
--- Integrated Memory Controller Stress Test ---
Memory to be allocated = 1048576 byte
Memory Allocated.
Test 1 Ones and Zeros Moving Inversions write operations - Passed
Test 1 Ones and Zeros Moving Inversions verification operations - Passed
Test 2 32Bits Sliding Ones write operations - Passed
Test 2 32Bits Sliding Ones verification operations - Passed
Test 3 32Bits Sliding Zero write operations - Passed
Test 3 32Bits Sliding Zero verification operations - Passed
Memory Deallocated.
--- Subtest - Memory Stress Test Passed!!! ---
Integrated Memory Controller Stress Test Passed!!!
End Time: Sun Jan 28 21:04:44 2018
Total Time: seconds: 1
--------------------------------------------------------------------
CPU1
Parallel_PrimeNum_i5-7 Test
Module Version: 1.0.0.8
Start Time: 28/01/2018 21:04:44
Test Result - PASS
Module Math_PrimeNum.exe Completed - Pass
Module VisCollisions.exe Completed - Pass
Module VisParticle.exe Completed - Pass
Prime Number Generation Test
Module Version: 1.0.17.64b.W
Start Time: Sun Jan 28 21:04:45 2018
DetectUtils64 DLL Version - 1.1.2
AVX is supported in your OS
Max AVX supported = AVX2
Test Result - PASS
Operation Per Second: 49028
Error: 0
--- Prime Number Generation Test Passed!!!---
End Time: Sun Jan 28 21:05:05 2018
Total Time: seconds: 20
IPDT visCollisions Graphics Test
Module Version: 1.5.0.0
Start Time: Sun Jan 28 21:04:45 2018
Test Result - PASS
Successfully executed collision test for 20 seconds, at 550 x 550 window size, with an increment value of 10
End Time: Sun Jan 28 21:05:05 2018
Total Time: seconds: 20
IPDT visParticle Graphics Test
Module Version: 1.5.0.0
Start Time: Sun Jan 28 21:04:45 2018
Test Result - PASS
Successfully executed particle test for 20 seconds
End Time: Sun Jan 28 21:05:05 2018
Total Time: seconds: 20
Parallel_PrimeNum_i5-7
End Time: 28/01/2018 21:05:05
--------------------------------------------------------------------
CPU1
Parallel_FP_i5-7 Test
Module Version: 1.0.0.8
Start Time: 28/01/2018 21:05:05
Test Result - PASS
Module Math_FP.exe Completed - Pass
Module VisCollisions.exe Completed - Pass
Module VisParticle.exe Completed - Pass
Floating Point Test
Module Version: 1.0.16.64b.W
Start Time: Sun Jan 28 21:05:05 2018
DetectUtils64 DLL Version - 1.1.2
AVX is supported in your OS
Max AVX supported = AVX2
FMA3 supported
Test Result - PASS
Million Floating Points per Second, MFLOPS: 188.825
Error: 0
--- Floating Point Test Passed!!!---
End Time: Sun Jan 28 21:05:25 2018
Total Time: seconds: 20
IPDT visCollisions Graphics Test
Module Version: 1.5.0.0
Start Time: Sun Jan 28 21:05:05 2018
Test Result - PASS
Successfully executed collision test for 20 seconds, at 550 x 550 window size, with an increment value of 10
End Time: Sun Jan 28 21:05:26 2018
Total Time: seconds: 21
IPDT visParticle Graphics Test
Module Version: 1.5.0.0
Start Time: Sun Jan 28 21:05:05 2018
Test Result - PASS
Successfully executed particle test for 20 seconds
End Time: Sun Jan 28 21:05:26 2018<...
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Hello punky,
Thank you for your response,
Upon review of the test, everything seems to fine with the processor. Now that you mentioned the "plugged in" and "unplugged" situation it seems more related to a power option rather than a bad processor.
It is important to set the power options to "High Performance" even when only using the battery because by default it would normally try to save power so that the battery does not get drained fast. Please refer to the picture attached for more information on how the setting looks.
Regards,
David V
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Hello punky,
I am following-up with your case and I see that we have not heard from you.
Is there anything else I can help you with?
Do not hesitate to reply for further help.
Regards,
David V
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Hi!
First of all, the high performance option disappeared months ago as an option, so I can use only the balanced option. Second, I selected active refrigeration with battery instead pasive and that helped me with my fps drops while gaming. Now I can play at least at 125 fps with no problem, but I can't play at 250 stable fps as I could months ago, so problem is not 100% solved and there's an obvious performance loss. I will continue investigating...
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"Option disappeared"? So something that has changed is the version of the BIOS. We regularly see problem reports where the BIOS is responsible for limiting processor performance. Have you looked closely at what the BIOS is doing to you? [Try resetting the BIOS to its default configuration and see if this makes a difference] Have you tried downgrading to any of these previous BIOS releases to see if they make an appreciable difference in processor performance?
Food for thought,
...S
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No, I updated my BIOS (it's one that fixes some ME security issue) and everything seems the same.
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That's all it said had changed? I presume we are talking about the update to address the INTEL-SA-00086 and/or INTEL-SA-00075 vulnerabilities?
"Seems the same"? Not very scientific. As I said, try resetting the BIOS Configuration to defaults and (1) check if this is unexpectedly changing any settings related to processor performance and (2) see if this makes any difference in performance settings in Windows (and performance overall).
What has happened to your O/S in this time frame? Did the changes in performance happen to coincide with the upgrade to the Fall Creator's Update? Did the changes coincide with the release of the workarounds for the Meltdown and Spectre vulnerabilities?
...S
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