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Asus TUF Z370-PRO GAMING Intel UHD 630 HDMI out problem

tcorp
Beginner
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Hello,

While connecting a monitor to the Mobo using the integrated Hdmi out the picture is messed up and flickers all the time.

I've tried several Hdmi cables but I've got the same results.

The problem occurs in windows and also in the Bios

DVI port works just fine but it is limited to 1080p.

The monitor works great with other pc and laptop.

Here is a video of the problem:

GPU diagnostic attached:

https://drive.google.com/drive/folders/1h85SZPF_5AW7u6kycfgiM8E10-ejNqTB?usp=sharing https://drive.google.com/drive/folders/1h85SZPF_5AW7u6kycfgiM8E10-ejNqTB?usp=sharing

Please help me to figure out whether the problem related to the iGPU or to the mobo?

My setup:

Asus TUF Z370-PRO GAMING - Latest bios 1003

Intel Core i5-8400 Processor (Intel UHD 630 integrated gpu with latest driver 15.60.2.4901)

Windows 10 x64 with latest updates

Philips BDM3270 Monitor (Max resolution 2560x1440)

Thanks in advanced,

Tulip

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idata
Employee
781 Views

Hello Tulip ,

 

 

Thank you for contacting Intel® Communities Support.

 

 

I am glad to assist you, after reviewing your case the issue you are having seems to be related to the HDMI port. Since the processor integrated graphics are working fine with the DVI port.

 

 

Also I notice that you have the latest graphics driver version installed.

 

 

My best recommendation is to contact the Motherboard manufacturer.

 

https://www.asus.com/us/support/ https://www.asus.com/us/support/

 

 

If you need additional assistance do not hesitate and contact us back.

 

 

Regards,

 

Stephen C.
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