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Small transparent squares on Iris Graphics 540, OpenGL

idata
Employee
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Description

Provide a detailed description of the issue

Small transparent blocks appear in some OpenGL programs

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p> 

Always (100%): X

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

NUC 6i5SYH

Hybrid or switchable graphics system?

 

ie Does it have AMD or NV graphics too?

No

Make and model of any Displays that are used to see the issue (see note2 below). 

LFP = Local Flat Panel (Laptop panel)

 

EFP = External Flat Panel (Monitor you plug in)

EFP

How much memory [RAM] in the system (see note2 below).

8GB

Provide any other hardware needed to replicate the issue.

 

ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

Connected to HDMI display

Hardware Stepping (see note1 below).

<p style="margin-...
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9 Replies
idata
Employee
607 Views

Hello BryanPope,

 

 

I understand that you are having problems when using some applications that use OpenGL as transparent squares appear, I apologize for any inconvenience.

 

 

Regarding this issue, we will be actually performing some testing here to check what could be the problem using the same Nuc model you have. As soon as we are done with the testing I will get back to you.

 

 

 

Regards,

 

David V
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idata
Employee
607 Views

Good morning David,

Thank-you for this! Have you been able to replicate this issue?

Thanks,

Bryan Pope

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idata
Employee
607 Views

Hello BryanPope,

 

 

Thank you for your response,

 

 

We are still working to replicate your issue so we can find the problem. I apologize for any inconvenience.

 

 

 

Regards,

 

David V
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idata
Employee
607 Views

Hello BryanPope,

 

 

Thank you very much for patiently waiting,

 

 

I have checked all of the details and different versions of the driver with the Benchmark you provided us.

 

 

After some testings I found out that the driver "4821" is the latest one that works perfectly with the benchmark in the settings that you mentioned. From that version forward it seems that there was a small problem with the OpenGL. We will be looking into this.

 

 

For now, my recommendation is for you to downgrade your graphics driver down to the version "4821" which you can download by accessing the following link:

 

 

https://downloadcenter.intel.com/download/27227/Intel-Graphics-Driver-for-Windows-15-45-?product=88358 https://downloadcenter.intel.com/download/27227/Intel-Graphics-Driver-for-Windows-15-45-?product=88358

 

 

Make sure to download the ".zip" file. After that, please follow the next steps:

 

 

1 - Unzip the file to a designated location or folder.

 

2 - Right-click Windows Start icon and open Device Manager.

 

3 - Click Yes when prompted for permission from User Account Control.

 

4 - Expand the Display adapters section.

 

5 - Right-click the Intel® graphics entry and select Update Driver Software.

 

6 - Click "Browse my computer for driver software".

 

7 - Click "Let me pick from a list of device drivers on my computer".

 

8 - Click "Have Disk".

 

9 - Click "Browse".

 

10 - Access the designated location or folder, and access a folder called "Graphics".

 

11 - Select the file called "igdlh64" or "igdlh".

 

12 - Click Open, then click OK, and finally click Next. Drivers are now being installed.

 

13 - Reboot your computer

 

 

 

Regards,

 

David V
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idata
Employee
607 Views

Good morning David,

Thank-you for this update!

I am hoping that soon there will be a new driver available that permanently fixes this problem?

Thanks!,

Bryan Pope

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idata
Employee
607 Views

Hello BryanPope,

 

 

Thank you for your response,

 

 

I have great news! I was doing some more testing of the issue and your unit and I was able to find that the latest driver version does not show the problem.

 

 

I would like you to try to download the following version, the "zip" file:

 

 

https://downloadcenter.intel.com/download/27484/Graphics-Intel-Graphics-Driver-for-Windows-15-65-?product=88358 https://downloadcenter.intel.com/download/27484/Graphics-Intel-Graphics-Driver-for-Windows-15-65-?product=88358

 

 

Once the download is complete, please follow these steps:

 

 

1 - Unzip the file to a designated location or folder.

 

2 - Right-click Windows Start icon and open Device Manager.

 

3 - Click Yes when prompted for permission from User Account Control.

 

4 - Expand the Display adapters section.

 

5 - Right-click the Intel® graphics entry and select Update Driver Software.

 

6 - Click "Browse my computer for driver software".

 

7 - Click "Let me pick from a list of device drivers on my computer".

 

8 - Click "Have Disk".

 

9 - Click "Browse".

 

10 - Access the designated location or folder, and access a folder called "Graphics".

 

11 - Select the file called "igdlh64" or "igdlh".

 

12 - Click Open, then click OK, and finally click Next. Drivers are now being installed.

 

13 - Reboot your computer

 

 

Let us know the outcome after you run the benchmark.

 

 

 

Regards,

 

David V
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idata
Employee
607 Views

Hello BryanPope,

 

 

I am following up with your case and see that we have not heard back from you.

 

 

If you need more assistance do not hesitate to reply.

 

 

 

Regards,

 

David V
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idata
Employee
607 Views

Good morning David,

Yes, this worked for me both in that test benchmark program and in the custom OpenGL software!

Thanks so much!

I am hoping going forward, any new drivers would not re-introduce this problem?

Thanks again!,

Bryan Pope

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idata
Employee
607 Views

Hello BryanPope,

 

 

Thank you for your response,

 

 

I am really glad to know that the driver has solved your problem and in this case the issue should not really come back with further releases and versions of the driver. Nevertheless, we would appreciate if you can let us know if there is an issue in the future so we can work on it and solve it.

 

 

As for now, I will proceed to close this request, if you need any more help do not hesitate to reply.

 

 

 

Regards,

 

David V
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