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Hola, paso a comentarle mi inconveniente.
Compré una laptop Asus FX553 en Tailandia hace 1 año, yo vivo en Argentina, la usé perfecto hasta que a los 3 meses se me reinició de repente y al volver a cargar windows (tengo windows 10) me aparecieron unas manchas muy pequeñas en la pantalla y que van cambiando de lugar. Saqué la imagen por hdmi a un televisor y la falla persistía, con lo cual descarté que el problema fuera de la pantalla. Un dia se me ocurrió deshabilitar el intel graphics 630 desde Administrador de Dispositivos, de esa forma el equipo empezó a andar con la tarjeta dedicada (gtx 1050) y las manchas desaparecieron, con lo cuál todo me llevaba a que era un problema del Intel Graphics 630.
Los servicios tecnicos oficiales de los equipos Asus en argentina los realiza una cadena de locales llamada Compumundo, de hecho así lo explica en la pagina oficial de asus. Asique decidi llevarla alli para que la revisen. Hoy me la entregaron y me dijeron que han realizado tests de hardware y que no habia ningun problema con el hardware, que el problema es de compatibilidad del driver del Intel Graphics (ellos han probado actualizar los drivers, y tambien volver a versiones anteriores pero el problema persiste). Con lo cual no me queda otro remedio ya que remitirme a Intel para solucionar este tema.
Les dejo una imagen del problema y espero que se pueda solucionar porque ya estoy desesperado con esto, es un equipo nuevo! Saludos
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Try drivers from this list https://downloadcenter.intel.com/product/98909/Intel-HD-Graphics-630 Downloads for Intel® HD Graphics 630
Select OS from right pull-down menu. Hit "show more".
To bypass message "best driver is already installed", "customized computer manufacturer driver" or "computer is not validated" install driver via have disk method as described at:
https://www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface https://www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface (ignore prolog about MS surface)
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Hi, thank you for the answer!
I tried with all drivers in the website but the problem still continues. I don't know what to do. This is disappointing.
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Hello geriu2
I am reviewing your case and see that your system is working with the Intel® HD graphics and also with the NVIDIA® graphics, have you check with the manufacturer for the graphics driver comparable with your system, please visit the following link
https://www.asus.com/Laptops/ASUS-FX553VD/HelpDesk_Download/ https://www.asus.com/Laptops/ASUS-FX553VD/HelpDesk_Download/
Does the error happen if you connect the laptop to an external display?
Regards
Leonardo C.
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Hi, thanks for the answer.
So, i tried to install the drivers you recommend, but there was a blue screen problem and my laptop restarted. I attach an image so you can see.
"Does the error happen if you connect the laptop to an external display?"
yes! the error still continues on external displays
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Hello geriu2
Thank you for the information provided, the drivers from the OEM were built for your system they should not be causing a Blue Screen of Dead (BSOD), given this situation I recommend to contact the manufacturer because this could be an Operating system (OS) or hardware problem
Regards
Leonardo C.
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