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Hi, after installing the Client (not the HUB!!) on 2 different PCs I can host the Intel Unite App in PC A and PC B can connect to PCA but when PC B is the one hosting PC A cannot connect to it... obviously we are in the same network, the only difference is that PCA is connected via cable and PCB is connected via WIFI. They are both Windows 10.
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Hello LightZumo
Thank you for joining the community. Could you let us know more about the confirmation you are using?
- Are you using Intel Unite® stand-alone or enterprise?
- What version are you using?
- What is the model of the HUB?
- What is the model of the PCs?
Leonardo C.
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Hi Leonardo,
- I'm using the stand-alone version
- version 3.2.82.42 on both PCs
- I'm not using an HUB, only using the client version (Stand-alone I guess)
- PC A is a Fujitsu Esprimo Q556 running an i5-6400T with 8GB RAM, Windows 10 Pro 64 Bit version
- PC B is a Fujitsu LifeBook E751 running an i5-2520M, with 4GB RAM, Windows 10 Pro 64 Bit version
by the way thanks for the quick reply!
Wilson
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Hello LightZumo
Thank you for your response for troubleshooting proposes could you make sure you can successfully send and receive a ping on the command prompt, from PC A to PC B and form PC B to PC A, and disable the Windows® firewall for testing proposes,
To access the command prompt press windows keylogo+R and type CMD and select "OK"
This link can help you with command prompt to use the ping command
https://technet.microsoft.com/es-es/library/dd469646(v=ws.10).aspx https://technet.microsoft.com/es-es/library/dd469646(v=ws.10).aspx
This link can help you with the firewall
https://support.microsoft.com/en-us/help/4028544/windows-turn-windows-firewall-on-or-off https://support.microsoft.com/en-us/help/4028544/windows-turn-windows-firewall-on-or-off
Also, you can verify if the Intel Unite® protocol is allowed in the firewall of booth PCs, refer to
the following link on page 16
https://www.intel.com/content/dam/support/us/en/documents/software/software-applications/Intel_Unite_GuestAccessPlugin_Guide.pdf https://www.intel.com/content/dam/support/us/en/documents/software/software-applications/Intel_Unite_GuestAccessPlugin_Guide.pdf
Regards,
Leonardo C.
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Hello LightZumo
I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.
Regards,
Leonardo C.
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