While screen sharing, my teammates see a partial black screen or don't see my screen at all

[ASanc14]

So I'm a freelancer so this is for my job. I use a program to share my screen and do video conferences and when I share my screen they can't see my screen. Or they either get a black screen or it just doesn't load. I looked into their website and they said to add the program to the 3D graphics control panel but it doesn't seem to work. .... I'm out of my league here, can anyone help? Has anyone had the same issue?

(the progam I use is Zoom)

[idata]

Hello Anthony_9Sanchez,

I understand that you are currently experiencing problems when sharing your screen and doing video conference.

Regarding this, to better assist you with your request, I will need to check some information about your computer. Please follow these steps:

1. In the keyboard, press WinLogo key + R.

2. In the Run box please type dxdiag and hit Enter.3. Click on Save All Information (save it in your desktop). 4. Attach the report to this thread.Regards,David V

[idata]

Hello Anthony_9Sanchez,

I am following up with your case and see that we have not heard back from you.Please provide me with the information requested. If you need more assistance do not hesitate to reply.Regards,David V