Hello ERodr21
Thank you for posting in the Intel Community.
• Is the Intel® Dual Band Wireless-AC 3165 the adapter that came pre-installed with the system?
• Do you have any error code reported on the Device manager? If so please let me know the error code.
• Have you tried a clean installation of the wireless driver in the system? Please test the drivers provided by the Original Equipment Manufacturer (OEM), see the steps bellow.
• In order to help you better, I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
• Steps to save the report:
1- Run the utility.
2- Click on “Scan” to get the scanned system.
3- Once the scan is complete click on “next”.
4- Use the “save” option, save the report to your desktop.
5- To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.
Clean Installation of Wireless Drivers:
https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networking.html.
Hope this helps.
Regards,
Leonardo C.
Intel Customer Support Technician
Under Contract to Intel Corporation
