Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20598 Discussions

UHD 617 videos freeze

COrga
Beginner
‎01-12-2019 02:09 AM
1,490 Views

I have a new (November 2018) Macbook air, running windows 10 in boot camp. When I play videos in a browser (Firefox, Edge...) the first few play OK, but then at some point, maybe after four or five videos, the playback freezes. The only solution I have found is to reboot. Ideas?

0 Kudos

Link Copied

2 Replies
RAJU2529
New Contributor III
‎01-14-2019 05:11 AM
616 Views

try to add the grapHics .exe and .ell files in the exclusive lists in. antivirus software

0 Kudos
Copy link
Amy_C_Intel1
Employee
‎01-14-2019 09:36 PM
616 Views
Hello COrga, Apple has requested that all questions regarding Apple systems and software be addressed directly with Apple support. I recommend checking the link below for troubleshooting assistance on your Apple computer: https://www.apple.com/support/macbook/ Amy C Intel Customer Support Technician Under Contract to Intel Corporation
0 Kudos
Copy link
Reply

Community support is provided during standard business hours (Monday to Friday 7AM - 5PM PST). Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.