Wireless
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I have a brand new Acer Aspire 5 running Windows 10. The AC9560 wireless device is not starting - Code 10. Everything is up to date according to the operating system. How do I fix it?

AKetc2
Beginner
‎01-13-2019 03:50 AM
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AKetc2
Beginner
‎01-13-2019 01:52 PM
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I solved the problem.

I downloaded the Intel driver software - WiFi_20.100_PROSet64_Win10.exe from the Intel website and ran it on the computer.

It installed the latest driver and the WiFi started working without the need to reboot the computer.

The next time a Windows10 update causes this problem to occur I plan on rerunning the program.

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Alberto_R_Intel
Employee
‎01-15-2019 01:07 AM
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AKetc2, Thank you for posting in the Intel® Communities Support. We are glad to hear the problem got fixed and now the wireless connection is working properly. Any other inquiry, do not hesitate in contact us again. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
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