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AccessViolation in ig9icd64.dll

MHärr
Beginner
1,039 Views

On my Notebook Dell Latitude 5490 with installed Intel HD Graphics Driver 25.20.100.6472 I can't open the Intel Graphics Control Panel or the Application Kaseya Live Connect. In the Windows Event Log I found some errors with ig9icd64.dll. Please see the printscreen attached. Is there any solution for this issue?

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AlHill
Super User
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Use only the drivers provided by DELL for your laptop. If the problem still exists, contact DELL support, as they are solely responsible for support of your laptop.

 

Doc

 

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MHärr
Beginner
684 Views

Yes i installed only the version from the DELL Support Website. I will contact the DELL Support.

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MHärr
Beginner
684 Views

I solved the issue with installing the Intel Driver & Support Assisant. After installing the lastet drivers for all Intel Products the issue was solved.

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