Bonjour, Mon ethernet ne fonctionne plus car tous les ports usb 2.0 et 3.0 ne fonctionnent pas .... J'ai ne sais pas comment faire. Dans le gestionnaire de periqueriques sous USB Bus Controllers il n y a ni souris, ni camera, ni headphones.

[Leonardo_C_Intel]

Hello ECIEB Thank you for posting in the Intel Community. • What is the brand and model of your system? Is it a desktop or laptop? • Are you having an Ethernet, wireless, or USB connectivity issue? • What is the model of the adapter that is having the issue? • Please describe more the issue that you are having NOTE: We only provide support in English and we use a translation tool for your post. Hope this helps. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation

[ECIEB]

HI, thanks for your reply. It is a laptop. HP Envy x360. i7, Windows 10.

The real problem identified is that all the usb ports are not working. No drivers in the device manager. I tried MediaCreationTool and it did not solve the issue.

How do I get all the usb drivers reinstalled without loosing my data in the laptop? Can't backup as no cd and usb drivers do not work.

Thanks for your help,

Ewa

[Leonardo_C_Intel]

Hello ECIEB Thank you for the details about the issue that you are having, the USB driver of the system are provided by the Original Equipment Manufacturer (OEM)in your case HP, you can try completing the OEM drivers updates; you can also try completing the Windows® 10 updates on the system. in case you need assistance with any of those updates you can refer to HP support and Microsoft support. HP drivers: https://support.hp.com/us-en/drivers/selfservice/hp-envy-m6-aq100-x360-convertible-pc/12499188/model/13475171 HP support: https://support.hp.com/us-en Microsoft support: https://support.microsoft.com/en-us Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation