Intel® Optane™ Memory
Support for Issues Related to Intel® Optane™ Memory
Announcements
Want to learn how Intel® Optane™ Memory can help your business? Talk to our Expert!

Looking for our RealSense Community? Click HERE

The Intel® SSD Toolbox and Intel® Data Center Tool are now End-Of-Life, see for more information and replacements tools here
1344 Discussions

Why is my optane memory not being detected at all

ASamu3
Beginner
895 Views

I am using HP pavilion gaming. I have issues with the os so I formated the hard drive and reinstalled the windows. The issue now is that my optane memory is not showing in the Intel rapid storage technology, and is not showing on my bios. I have read similar complains but no solution works. My optane isn't showing in my bios and I have tried cleaning it with command prompt but my hard disk is the only thing showing. I need help.

0 Kudos
1 Solution
n_scott_pearson
Super User
433 Views

Did you disable the Optane Memory module before you performed this Windows reinstall? If the Optane Memory module is still enabled, you aren't going to see it separately.

...S

View solution in original post

2 Replies
AlHill
Super User
433 Views

Contact HP regarding your bios and its support of Optane.

 

Doc

 

0 Kudos
n_scott_pearson
Super User
434 Views

Did you disable the Optane Memory module before you performed this Windows reinstall? If the Optane Memory module is still enabled, you aren't going to see it separately.

...S

Reply