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Every time I restart my computer with the realsense connected, it no longer detects that the realsense is connected, when it did before the restart. When I check settings, it says that there is a driver error, so I updated the driver but still got this error. Anyone have any ideas how to fix this issue?
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Here are some further suggestions from an Intel support team member about the fail-after-restart problem. In this case too the camera is not detected after restart but reset successfully with a USB unplug-replug.
https://github.com/IntelRealSense/librealsense/issues/1615#issuecomment-435459519
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The link below has a D415 case with similar symptoms to yours (camera okay on first boot but not on restart).
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Thanks for sharing this thread! I unfortunately still have an issue. When I went into Intel Visual BIOS 2.2.20, Advanced>Devices>USB had no option to change the xHCI mode (it only had portable device charging mode and usb legacy). Also, I am having this issue with firmware version 5.9.2.0 on the 415.
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Does the camera start working if you unplug it from the USB port after the restart and then plug it back in, please?
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Yes. That is, after the restart, if I unplug and replug the camera into the USB port it starts working again.
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Here are some further suggestions from an Intel support team member about the fail-after-restart problem. In this case too the camera is not detected after restart but reset successfully with a USB unplug-replug.
https://github.com/IntelRealSense/librealsense/issues/1615#issuecomment-435459519
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