Intel Xeon D-1746 10G BASE-KR

[BrandonSG3]

Hello,

We have an Advantech SOM-5993 With an Ice Lake Xeon D-1746TER and are trying to utilize the 10G-BASE-KR links. We have them routed directly from the SOM BASE-KR to a Xilinx FPGA. Running lspci on the SOM reports four Intel Devices that look like they may be the 10GBase-KR ports.

f4:00.0 Ethernet controller: Intel Corporation Device 1888
f4:00.1 Ethernet controller: Intel Corporation Device 1888
f4:00.2 Ethernet controller: Intel Corporation Device 1888
f4:00.3 Ethernet controller: Intel Corporation Device 1888

The intel ICE driver does not have any luck starting these interfaces up. 

[ 1.925663] ice: Intel(R) Ethernet Connection E800 Series Linux Driver
[ 1.925667] ice: Copyright (c) 2018, Intel Corporation.
[ 1.926254] ice 0000:f4:00.0: enabling device (0140 -> 0142)
[ 2.152171] ice 0000:f4:00.0: Get PHY capabilities failed status = -5, continuing anyway
[ 2.474417] ice 0000:f4:00.0: The DDP package was successfully loaded: ICE OS Default Package version 1.3.26.0
[ 2.493801] ice 0000:f4:00.0: Get PHY capability failed.
[ 2.493806] ice 0000:f4:00.0: ice_init_nvm_phy_type failed: -5
[ 2.494211] ice 0000:f4:00.0: ice_update_link_info failed: -5
[ 2.640469] ice 0000:f4:00.0: Get PHY capability failed.
[ 2.640471] ice 0000:f4:00.0: ice_init_phy_user_cfg failed: -5
[ 2.640473] ice 0000:f4:00.0 (unnamed net_device) (uninitialized): Potential misconfiguration of the Ethernet port detected. If it was not intended, please use the Intel (R) Ethernet Port Configuration Tool to address the issue.
[ 2.640577] ice 0000:f4:00.0: Failed to get PHY configuration, VSI 8 error -5
[ 2.640784] ice 0000:f4:00.0: Failed to initialize PHC, err -5
[ 2.640785] ice 0000:f4:00.0: PTP failed -5
[ 2.717815] ice 0000:f4:00.0: DCB is enabled in the hardware, max number of TCs supported on this port are 8
[ 2.717817] ice 0000:f4:00.0: FW LLDP is disabled, DCBx/LLDP in SW mode.
[ 2.717920] ice 0000:f4:00.0: Commit DCB Configuration to the hardware
[ 2.720432] ice 0000:f4:00.0: 2.000 Gb/s available PCIe bandwidth (2.5 GT/s PCIe x1 link)

The NVM update tool reports that the Ethernet Connection is in "blank mode"

user@host$ sudo ./nvmupdate64e
Intel(R) Ethernet NVM Update Tool
NVMUpdate version 1.40.5.5
Copyright(C) 2013 - 2023 Intel Corporation.
WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.
Inventory in progress. Please wait [|.........]
Num Description Ver.(hex) DevId S:B Status
=== ================================== ============ ===== ====== ==============
01) Intel(R) Ethernet Controller (3) N/A(N/A) 0D9F 00:003 Update not
I225-IT available
02) Intel(R) Ethernet Connection E810 N/A(N/A) 1888 00:244 Update not
blank mode available

I believe I need different NVM image for the device, but I do not know where to get this.

Thank you.

[CarlosAM_INTEL]

Hello, @BrandonSG3:

Thank you for contacting Intel Embedded Community.

You need to address the consultations related to the products manufactured by the third-party company that developed the device related to this forum, as a reference, by filling out the form stated on the following website:

https://www.advantech.com/en-us/contact/service-request-form?subject=rma%2Bservice 

Best regards,

@CarlosAM_INTEL.