X550-T2 1/2 ports not working

[x86Hephestus]

I have a X550-T2 PCIE card in my NAS running Proxmox (pve-manager/7.4-17/513c62be (running kernel: 6.2.16-20-bpo11-pve))

Both ports have been populated and working for over a year with no issues until yesterday when Port 0 link dropped. Interface is recognized and available. Ethernet cable and other infrastructure is confirmed working with other computers. Pulled the PCIE card and inserted it into a Windows computer, same behavior observed; both ports recognized but only Port 1 able to establish link when connected to another device with ethernet cable, Port 0 unusable.

Have not touched this card for months before and haven't done any firmware changes. Any help would be great.

*-network:0
description: Ethernet interface
product: Ethernet Controller 10G X550T
vendor: Intel Corporation
physical id: 0
bus info: pci@0000:02:00.0
logical name: enp2s0f0
version: 01
serial: b4:96:91:c9:bc:b8
capacity: 10Gbit/s
width: 64 bits
clock: 33MHz
capabilities: pm msi msix pciexpress vpd bus_master cap_list rom ethernet physical tp 100bt-fd 1000bt-fd 10000bt-fd autonegotiation
configuration: autonegotiation=on broadcast=yes driver=ixgbe driverversion=6.2.16-20-bpo11-pve firmware=0x800013d1, 20.0.16 latency=0 link=no multicast=yes port=twisted pair
resources: iomemory:600-5ff iomemory:600-5ff irq:17 memory:6000400000-60007fffff memory:6000804000-6000807fff memory:7fd80000-7fdfffff

*-network:1
description: Ethernet interface
product: Ethernet Controller 10G X550T
vendor: Intel Corporation
physical id: 0.1
bus info: pci@0000:02:00.1
logical name: enp2s0f1
version: 01
serial: b4:96:91:c9:bc:ba
size: 10Gbit/s
capacity: 10Gbit/s
width: 64 bits
clock: 33MHz
capabilities: pm msi msix pciexpress vpd bus_master cap_list rom ethernet physical tp 100bt-fd 1000bt-fd 10000bt-fd autonegotiation
configuration: autonegotiation=on broadcast=yes driver=ixgbe driverversion=6.2.16-20-bpo11-pve duplex=full firmware=0x800013d1, 20.0.16 latency=0 link=yes multicast=yes port=twisted pair speed=10Gbit/s
resources: iomemory:600-5ff iomemory:600-5ff irq:16 memory:6000000000-60003fffff memory:6000800000-6000803fff memory:7fd00000-7fd7ffff

driver: ixgbe
version: 6.2.16-20-bpo11-pve
firmware-version: 0x800013d1, 20.0.16
expansion-rom-version:
bus-info: 0000:02:00.0
supports-statistics: yes
supports-test: yes
supports-eeprom-access: yes
supports-register-dump: yes
supports-priv-flags: yes

driver: ixgbe
version: 6.2.16-20-bpo11-pve
firmware-version: 0x800013d1, 20.0.16
expansion-rom-version:
bus-info: 0000:02:00.1
supports-statistics: yes
supports-test: yes
supports-eeprom-access: yes
supports-register-dump: yes
supports-priv-flags: yes

[Azeem_Intel]

Hello x86Hephestus,

Hope you are doing well!

Could you please share a snapshot of the defective part with the serial number visible? Additionally, could you please let us know if this product was purchased separately or if it was shipped with an OEM.

Please do not hesitate in contact us, we are more than glad to assist you.

Best Regards,

Azeem_Intel

[Azeem_Intel]

Hello x86Hephestus,

Hope you are doing well!

We are following up to find out if you were able to find the information we provided. Please reply to confirm, so we can continue helping on a resolution. Looking forward to receiving your reply.

Please do not hesitate in contact us, we are more than glad to assist you.

Best Regards,

Azeem_Intel

[x86Hephestus]

I purchased this card on it's own.

I will not be able to take the server offline till Saturday (2024/03/16) so will update then.

[IntelSupport]

Hello x86Hephestus,

Hope you are doing well!

Thank you for the update. We are looking forward to your response.

Thank you for using Intel products and services.

Regards,

Manoranjan Das.

[x86Hephestus]

Pictures of the card.

[Azeem_Intel]

Hello x86Hephestus,

Hope you are doing well!

Thank you for providing the details. Could you please share if you've performed any troubleshooting, software updates, or BIOS installations recently?

Please do not hesitate in contact us, we are more than glad to assist you.

Best Regards,

Azeem_Intel

[x86Hephestus]

No, I have not done any troubleshooting steps apart from the ones mentioned (querying info on card from OS and moving it to another computer to confirm behavior).

[Azeem_Intel]

Hello x86Hephestus,

Hope you are doing well!

Could you please update your system BIOS if possible and check? Additionally, kindly update the Ethernet X550-T2 card driver from the link below.

Intel® Ethernet Converged Network Adapter X550-T2

Please do not hesitate in contact us, we are more than glad to assist you.

Best Regards,

Azeem_Intel

[Azeem_Intel]

Hello x86Hephestus,

Hope you are doing well!

Thank you for contacting Intel.

This is the first follow-up regarding the issue (X550-T2 1/2 ports not working

) you reported to us.

We wanted to inquire whether you had the opportunity to review the plan of action (POA) we provided.

Feel free to reply to this email, and we'll be more than happy to assist you further.

Please do not hesitate in contact us, we are more than glad to assist you.

Best Regards,

Azeem_Intel

[x86Hephestus]

No, I have not found a good time to take the server offline. I will follow up when it is done.

[Sreelakshmi1]

Hello x86Hephestus,

Good day!

Thank you for your response. We will wait for your update.

Regards,

Sree

[Azeem_Intel]

Hello x86Hephestus,

Hope you are doing well!

Thank you for the update. Could you please let us know when we can expect to receive the next update. 

Please do not hesitate in contact us, we are more than glad to assist you.

Best Regards,

Azeem_Intel

[Azeem_Intel]

Hello x86Hephestus,

Hope you are doing well!

This is the first follow-up regarding the issue (X550-T2 1/2 ports not working) you reported to us.

We wanted to inquire whether you had the opportunity to review the plan of action (POA) we provided.

Please do not hesitate in contact us, we are more than glad to assist you.

Best Regards,

Azeem_Intel

[Azeem_Intel]

Hello x86Hephestus,

Hope you are doing well!

This is the second follow-up regarding the reported issue. We're eager to ensure a swift resolution and would appreciate any updates or additional information you can provide.

Please do not hesitate in contact us, we are more than glad to assist you.

Best Regards,

Azeem_Intel

[Azeem_Intel]

Hello x86Hephestus,

Greetings for the day!

This is the third follow-up regarding the reported issue. We're committed to ensuring a swift resolution and would greatly appreciate any updates or additional information you can provide.

If we don't hear back from you soon, we'll assume the issue has been resolved and will proceed to close the case.

Please do not hesitate in contact us, we are more than glad to assist you.

Best Regards,

Azeem_Intel

[x86Hephestus]

The link provided does not contain any downloadable software.

Since we last spoke the other network port on the card has also started exhibiting the same issue (adapter is recognized but no link is established when an ethernet connection is made) so I have had to remove the card from production and use a different networking solution. Now that the urgency was gone I haven't had time to reply here.