ASRock SteelLegend Arc B580

[MazeIDK]

Hello!

As you can see in the video, I have this problem. The opened tool, in this case HWMonitor, is just an example. I have these strange pixels in different places. Mostly when I move the mouse over buttons. Anyone have an idea? Relevant hardware: Ryzen 5 5600, ASRock Steel Legend Arc B580, ASUS PRIME B550M-K ARGB, Sharkoon 750W Power supply. No OC, everything is running in standard modes.

It's important to mention that I don't notice anything like this while playing games. The errors only occur on the desktop, in open apps, or in the Edge browser.

Steps i done to try solving:

-fresh install Windows 11

-fresh install gpu drivers (DDU)

-disable ReBAR

-disable VRR

-disable transparent effects in windows

-using different windows power plans

-disable hardware acceleration in windows

-using a different DP cable

-using hdmi instead of DP

Edit: If I remove the Intel drivers with DDU and don't install new ones (Device Manager shows 'Microsoft Basic Display Adapter'), the problem doesn't occur.

[MazeIDK]

Someone there? 😀

[JedG_Intel]

Hello MazeIDK,

Thank you for sharing a video clip and for documenting the troubleshooting steps that you have performed. I would just like to get more information to address this properly.

1. Was this issue present from the start of using Arc B580?

2. What is the make and model of your monitor?

3. Version of HDMI and DisplayPort that was used?

Please also generate SSU report if possible for me to check your system components and configuration.

I look forward for your response.

Best regards,

Jed G.

Intel Customer Support Technician

[MazeIDK]

Hi.

1. Yes. I never noticed something like this before with my RTX 4060

2. Samsung 27" Odyssey G4 (G40B)

3. Displayport 1.2 (in my monitor i can just choose 1.1 and 1.2)

[JedG_Intel]

Hello MazeIDK,

Thank you for answering all the questions.

For further troubleshooting, please follow the steps outlined below and inform me of the results:

1. Try using an HDMI cable on your Samsung g 27" Odyssey G4 monitor.

2. Update the graphics driver to 32.0.101.6651

Additionally, could you please confirm whether the cables you are using are provided by the monitor manufacturer?

Best regards,

Jed G.

Intel Customer Support Technician

[MazeIDK]

Using HDMI does not change the problem. Unfortunately, using your linked driver does not either.

The power cable is the one that came with the monitor. There was no DisplayPort cable included. I bought two myself.

Edit: Your linked drivers are marked as windows 10 drivers, i'm using windows 11.

Edit 2: I have noticed that my described problem gets worse when I turn off the transparency effects in Windows 11.

[JedG_Intel]

Hello MazeIDK,

Thank you for sharing this information.

I will be conducting an investigation on this matter and I'll get in touch as soon as possible.

Best regards,

Jed G.

Intel Customer Support Technician

[MazeIDK]

Thank you!

[JedG_Intel]

Hi MazeIDK,

I'm getting back in touch to share some information. After review, I would like to recommend that you try using a different monitor if possible. This is to further isolate the issue and this will help us with investigating this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[MazeIDK]

I don't have another monitor. This monitor was previously connected to an RTX 4060, and I had no problems.

Edit: I could at most connect 1-2 other older monitors that have a maximum of 60Hz and no FreeSync. And I don't know how meaningful that test would be.

Edit 2: The latest update Graphics Driver 32.0.101.6651 (WHQL certified) has not solved the problem.

[JedG_Intel]

Hello MazeIDK,

Thank you for the continuous update. Could you also please share the full make and model of the 2 monitors that you were able to try?

Best regards,

Jed G.

Intel Customer Support Technician

[MazeIDK]

I actually only have one other monitor. It's very old and has the model number Samsung S27E391H.

Edit: I replaced the Sharkoon power supply mentioned in the initial post (by the way, I need to correct that, it was a 700W power supply and not a 750W one) with a 750W be quiet! pure power 12 M power supply. Unfortunately, there's no change to the problem.

[JedG_Intel]

Hi MazeIDK,

This information is really helpful. I'll continue to investigate this matter and I'll get back to you as soon as possible.

Best regards,

Jed G.

Intel Customer Support Technician

[MazeIDK]

The latest driver update, Graphics Driver 32.0.101.6653, also brought no improvement.

[JedG_Intel]

Hello MazeIDK,

Thank you for trying out different driver versions and I'm sorry that it hasn't fixed the issue. As a final troubleshooting, kindly test it on another computer if available and if you're willing to. It's possible that it's a faulty card and you need to get back to POP for warranty since this is AIB.

If you have any questions or concerns, please let me know.

Best regards,

Jed G.

Intel Customer Support Technician

[MazeIDK]

This is now a disappointing answer for me after so many days of waiting. But oh well, I will contact the seller. Thank you anyway for your help.

[JedG_Intel]

Hello MazeIDK,

I understand where you are coming from and I really appreciate your patience all throughout. However, despite the troubleshooting steps that has been performed and the investigation that I had conducted, it's highly possible that it's a faulty card.

Nonetheless, thank you for your understanding and cooperation. I will now close this thread and should you have any further questions or concerns, please create a new thread as this one will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician

[MazeIDK]

I had meanwhile sent in my graphics card to the seller for inspection. Today I received a message from the seller that despite careful inspection of my graphics card, they couldn't find any errors. What now?

[MazeIDK]

Meanwhile, I have a new monitor, the LG 27GS60QX-B.AEUQ. I am sure that it's a driver or Windows 11 error that is causing my problems. So, you can close this thread...