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I have been using this card for a year and I kept getting errors with screen corruption then BSOD when I was playing League of Legends.
The errors are persistent, happens around every time when I boot the game playing the game, but there's no clear sign triggering the error.
Following are my hardware details.
- Driver Details Up to date
- ProviderI ntel Corporation
- Version 31.0.101.5333
- Date 2/21/2024
- Device Details
- Adapter Compatibility Intel Corporation
- Video Processor Intel® Arc™ A770 Graphics Family
- Resolution 1920 x 1080
- Bits Per Pixel32
- Number of Colors4294967296
- Refresh Rate - Current60 Hz
- Refresh Rate - Maximum60 Hz
- Refresh Rate - Minimum59 Hz
- Adapter DAC Type Internal
- Availability Running at full power
- Status This device is working properly.
- Location PCI bus 17, device 0, function 0
- Device Id PCI\VEN_8086&DEV_56A0&SUBSYS_10208086&REV_08\6&1CC4FFE2&0&00080019
The error happens quickly and so far I always failed to capture the event when it happened.
The error code is Bug Check 0x116: VIDEO_TDR_FAILURE.
I tried to update the driver install with clean install but it's not working.
I tried also to find the dump but I cannot find any.
Next time I will set up a recording of me playing the game and try to capture the error in action.
Please let me know what else I need to provide.
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Hello Ryanll,
Thank you for posting in our Intel communities.
To help me further identify the problem and offer you a solution, kindly provide the following details:
- Was League of Legends the only game that had an issue?
- Please also share with us a video of the game that shows the crashing issue, and if there are also dump files please share it with us also, as that would truly be appreciated.
- What is the brand and model of your power supply? This is to check if your PSU meets the Arc graphics requirements.
- Please generate an SSU report to help me further analyze important details on your system, such as the OS build number, graphics driver version, errors logged in the system, etc. To generate the SSU report, please refer to the article How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.
I look forward to your response!
Thank you, and have a great day ahead!
Best regards,
Carmona A.
Intel Customer Support Technician
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Helloo Ryanll,
We are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.
Thank you, and have a great day!
Best regards,
Carmona A.
Intel Customer Support Technician
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Hello Ryanll,
We are checking in with you, as we have not heard any response from you.
Thank you, and have a great day!
Best regards,
Carmona A.
Intel Customer Support Technician
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Hello Ryanll,
We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.
Thank you, and have a great day ahead.
Best regards,
Carmona A.
Intel Customer Support Technician
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