DP Monitor not detected after driver update of A770 LE 16gb graphics card

[Johannes80]

Hi,

I am having a problem that I cannot find a solution for - apparently.

I got two screens attached to my A770 card. One via HDMI and one via DP. Up until driver release 4577, both screens work fine and are detected and shown correctly in the device manager. The DP monitor runs fine with 120hz and any needed resolution.

Updating the driver above 4577, the DP monitor is detected as "standard monitor" only, allowing no more than 60hz. I tried installing Samsung's specific driver for it, but other than changing the device's name in the device manager, it does not do anything. No matter what I try (clean install, remove everything, install from scratch), as soon as I use an up-to-date driver (above 4577), the DP screen is no longer working correctly.

Is this a knows issue? Is there anything I can do? The OS I am running is Windows 11 pro with all available updates installed.

Thanks

        Johannes

[Batfink]

I and a few others are having the same issue and would wager your running a Ultra Wide monitor on the display port (all of the reports I can see are all UltraWide Screens).  The adaptor doesn't recognise the monitor correctly, and defaults to a common format for resolution.

The most active thread appears to be...
My 1440p monitor can only output at 1080p resolution now · Issue #433 · IGCIT/Intel-GPU-Community-Issue-Tracker-IGCIT (github.com)

Please Intel add this to the known issues in the driver release notes.

Good luck 

Paul

[Bandit8623]

did you try latest driver 4826?

nm i see you tried all above 4577.

[Johannes80]

Hi,

yes, I did. It shows the same misbehaviour as all other drivers later than 4577 do. When will there be the next release?

Thanks!

      Johannes

[Andres_Intel]

Hello Johannes80,

Thank you for posting on the Intel®️ communities. I know how annoying is when a monitor does not display, I will be more than happy to help you.  

To understand the situation a in a better way, please answer the following questions: 

• What are the monitors make and model?
• To know your system environment attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Johannes80]

Hi Andres,

thanks for offering to further look into this. Here's the information you requested:

HDMI Monitor: Acer CB242Y
DP Monitor: Samsung LS24AG30

and below you can find the information gathered by Intel's information tool:

# SSU Scan Information
Scan Info:
Version:"3.0.0.2"
Date:"10.03.2023"
Time:"00:00:17.4272187"

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"Micro-Star International Co., Ltd."
BIOS Mode:"UEFI"
BIOS Version/Date:"American Megatrends International, LLC. H.B0 , 04.04.2023 12:00"
CD or DVD:"Not Available"
Embedded Controller Version:"255.255"
Platform Role:"Desktop"
Processor:"12th Gen Intel(R) Core(TM) i5-12600KF , GenuineIntel"
Secure Boot State:"On"
SMBIOS Version:"3.5"
Sound Card:"Steam Streaming Microphone"
Sound Card:"Steam Streaming Speakers"
Sound Card:"USB-Audiogerät"
Sound Card:"High Definition Audio-Gerät"
System Manufacturer:"Micro-Star International Co., Ltd."
System Model:"MS-7D43"
System SKU:"Default string"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"Not Available"
- "Intel(R) Arc(TM) A770 Graphics"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"1,00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) Arc(TM) A770 Graphics"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Arc+A770+Graphics"
CoInstallers:"oem29.inf,iDG2D_Client_w10_DS,Internal,Intel(R) Arc(TM) A770 Graphics Family"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"igdkmdnd64.sys"
Driver Date:"07.24.2023 02:00"
Driver Path:"C:\Windows\system32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_2085233d391e873c\igdkmdnd64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"31.0.101.4577"
INF:"oem29.inf"
INF Section:"iDG2D_Client_w10_DS"
Install Date:"Not Available"
Installed Drivers:"C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_2085233d391e873c\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_2085233d391e873c\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_2085233d391e873c\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_2085233d391e873c\igd12umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 3, device 0, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_56A0&SUBSYS_10208086&REV_08\6&27087682&0&00080008"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"74 Hz"
Refresh Rate - Maximum:"75 Hz"
Refresh Rate - Minimum:"50 Hz"
Resolution:"1920 X 1080"
Scan Mode:"Noninterlaced"
Service Name:"igfxnd"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) Arc(TM) A770 Graphics Family"
- "Memory"
Physical Memory (Available):"12,28 GB"
Physical Memory (Installed):"32 GB"
Physical Memory (Total):"31,86 GB"
- "BANK 0"
Capacity:"16 GB"
Channel:"Controller0-DIMMA2"
Configured Clock Speed:"3200 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"First position"
Manufacturer:"Corsair"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"CMH32GX4M2E3200C16"
Serial Number:"00000000"
Status:"Not Available"
Type:"Synchronous"
- "BANK 0"
Capacity:"16 GB"
Channel:"Controller1-DIMMB2"
Configured Clock Speed:"3200 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"Second position"
Manufacturer:"Corsair"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"CMH32GX4M2E3200C16"
Serial Number:"00000000"
Status:"Not Available"
Type:"Synchronous"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"H.B0, ALASKA - 1072009"
Caption:"Hauptplatine"
Chipset:"Not Available"
Date:"04.04.2023 02:00"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"Micro-Star International Co., Ltd."
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"MAG B660M BAZOOKA DDR4(MS-7D43)"
Serial Number:"07D4330_LC1D183795"
Status:"OK"
Version:"3.0"
- "Networking"
Intel ® Network Connections Install Options:"Not Available"
Intel ® Network Connections Version:"Not Available"
Intel ® PROSet/Wireless Software Version:"Not Available"
- "Bluetooth Device (Personal Area Network)"
Availability:"Running or Full Power"
Caption:"Bluetooth Device (Personal Area Network)"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"bthpan.sys"
Driver Date:"06.21.2006 12:00"
Driver Path:"C:\Windows\system32\drivers\bthpan.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.22621.1555"
Index:"0013"
INF:"bthpan.inf"
INF Section:"BthPan.Install"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"09.29.2023 05:04"
Location:"Not Available"
MAC Address:"50:E0:85:95:45:6F"
Manufacturer:"Microsoft"
Net Connection ID:"Bluetooth-Netzwerkverbindung"
NetCfgInstanceId:"{D63767B6-1832-4DFE-B047-EE2115BB5B09}"
PNP Device ID:"BTH\MS_BTHPAN\7&2CA774D1&0&2"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Bluetooth Device (Personal Area Network)"
Service Name:"BthPan"
Status:"Enabled"
Type:"Ethernet 802.3"
- "Service Bindings"
Antwort für Verbindungsschicht-Topologieerkennung:
Client für Microsoft-Netzwerke:
Datei- und Druckerfreigabe für Microsoft-Netzwerke:
E/A-Treiber für Verbindungsschicht-Topologieerkennungszuordnung:
Internetprotokoll, Version 4 (TCP/IPv4):
Internetprotokoll, Version 6 (TCP/IPv6):
Microsoft-LLDP-Treiber:
- "Intel(R) Dual Band Wireless-AC 8260 #2"
Access Point:"f8:5e:42:77:89:e8"
Authentication:
Availability:"Running or Full Power"
- "Caption":"Intel(R) Dual Band Wireless-AC 8260 #2"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Dual+Band+Wireless+AC+8260+%232"
Channel:
Cipher:
CoInstallers:"Not Available"
Connection Mode:
Default IP Gateway:"192.168.0.1;fe80::10:18ff:fe77:89e4"
DHCP Enabled:"Yes"
DHCP Lease Expires:"10.10.2023 04:08"
DHCP Lease Obtained:"10.03.2023 04:08"
DHCP Server:"192.168.0.1"
Driver:"Netwtw06.sys"
Driver Date:"03.09.2018 12:00"
Driver Path:"C:\Windows\system32\drivers\Netwtw06.sys"
Driver Provider:"Microsoft"
Driver Version:"20.70.3.3"
Index:"0016"
INF:"netwtw06.inf"
INF Section:"Install_MPCIEX_GENM2AENBT_8260_AC_2x2_HMC_WINT_64_AC"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"192.168.0.73;fe80::c1de:385a:6a9:13a7;2a02:810b:19a0:3c30:81b2:a39b:3819:ccc6;2a02:810b:19a0:3c30:930a:baba:84e7:760d;2a02:810b:19a0:3c30:48ff:45f6:17da:fe3"
IP Subnet:"255.255.255.0;64;128;64;128"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"09.29.2023 05:04"
Location:"PCI bus 6, device 0, function 0"
MAC Address:"50:E0:85:95:45:6B"
Manufacturer:"Intel Corporation"
Net Connection ID:"WLAN 2"
NetCfgInstanceId:"{8F9A4ACD-71B3-41E0-A31F-94218460FACA}"
Network Name:"Verleihnix"
Network Type:
PNP Device ID:"PCI\VEN_8086&DEV_24F3&SUBSYS_00108086&REV_3A\4&D0ACFE&0&00E0"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Intel(R) Dual Band Wireless-AC 8260"
Profile:
Radio Type:
Receive Rate:
Service Name:"Netwtw06"
Signal Strength:"93%"
State:
Status:"Enabled"
Transmit Rate:
Type:"Ethernet 802.3"
- "Service Bindings"
Antwort für Verbindungsschicht-Topologieerkennung:
Client für Microsoft-Netzwerke:
Datei- und Druckerfreigabe für Microsoft-Netzwerke:
E/A-Treiber für Verbindungsschicht-Topologieerkennungszuordnung:
Internetprotokoll, Version 4 (TCP/IPv4):
Internetprotokoll, Version 6 (TCP/IPv6):
Microsoft-LLDP-Treiber:
QoS-Paketplaner:
VirtualBox NDIS6 Bridged Networking Driver:
- "Settings"
*DeviceSleepOnDisconnect:Sleep on WoWLAN Disconnect:"Disabled (0)"
*PacketCoalescing:Packet Coalescing:"Enabled (1)"
*PMARPOffload:ARP offload for WoWLAN:"Enabled (1)"
*PMNSOffload:NS offload for WoWLAN:"Enabled (1)"
*PMWiFiRekeyOffload:GTK rekeying for WoWLAN:"Enabled (1)"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on Pattern Match:"Enabled (1)"
ChannelWidth24:Channel Width for 2.4GHz:"Auto (1)"
ChannelWidth52:Channel Width for 5GHz:"Auto (1)"
CtsToItself:Mixed Mode Protection:"RTS/CTS Enabled (0)"
FatChannelIntolerant:Fat Channel Intolerant:"Disabled (0)"
IbssTxPower:Transmit Power:"5. Highest (100)"
IEEE11nMode:802.11n/ac Wireless Mode:"802.11ac (2)"
MIMOPowerSaveMode:MIMO Power Save Mode:"Auto SMPS (0)"
RoamAggressiveness:Roaming Aggressiveness:"3. Medium (2)"
RoamingPreferredBandType:Preferred Band:"1. No Preference (0)"
ThroughputBoosterEnabled:Throughput Booster:"Disabled (0)"
uAPSDSupport:U-APSD support:"Disabled (0)"
WirelessMode:802.11a/b/g Wireless Mode:"6. Dual Band 802.11a/b/g (34)"
- "Realtek Gaming 2.5GbE Family Controller #2"
Availability:"Running or Full Power"
Caption:"Realtek Gaming 2.5GbE Family Controller #2"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"rt640x64.sys"
Driver Date:"11.11.2021 12:00"
Driver Path:"C:\Windows\system32\drivers\rt640x64.sys"
Driver Provider:"Realtek"
Driver Version:"10.54.1111.2021"
Index:"0017"
INF:"oem11.inf"
INF Section:"RTL8125BGSS.ndi.NT"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"09.29.2023 05:04"
Location:"PCI bus 7, device 0, function 0"
MAC Address:"D8:BB:C1:CB:A0:0A"
Manufacturer:"Realtek"
Net Connection ID:"Ethernet 4"
NetCfgInstanceId:"{325947C8-CB29-4F0E-BD7F-C79E50B465C8}"
PNP Device ID:"PCI\VEN_10EC&DEV_8125&SUBSYS_7D431462&REV_05\4&200303C8&0&00E2"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Realtek Gaming 2.5GbE Family Controller"
Service Name:"rt640x64"
Status:"Enabled"
Type:"Ethernet 802.3"
- "Service Bindings"
Antwort für Verbindungsschicht-Topologieerkennung:
Client für Microsoft-Netzwerke:
Datei- und Druckerfreigabe für Microsoft-Netzwerke:
E/A-Treiber für Verbindungsschicht-Topologieerkennungszuordnung:
Internetprotokoll, Version 4 (TCP/IPv4):
Internetprotokoll, Version 6 (TCP/IPv6):
Microsoft-LLDP-Treiber:
QoS-Paketplaner:
VirtualBox NDIS6 Bridged Networking Driver:
- "Settings"
*EEE:Energy-Efficient Ethernet (LAN-Energiesparen, EEE):"Deaktiviert (0)"
*FlowControl:Fließkontrolle:"Rx & Tx aktiviert (3)"
*InterruptModeration:Interrupt-Moderation:"Aktiviert (1)"
*IPChecksumOffloadIPv4:IPv4 Prüfsummenabladung:"Rx & Tx aktiviert (3)"
*JumboPacket:Jumbo-Rahmen:"Deaktiviert (1514)"
*LsoV2IPv4:Abladung großer Übertragung V2 (IPv4):"Aktiviert (1)"
*LsoV2IPv6:Abladung großer Übertragung V2 (IPv6):"Aktiviert (1)"
*ModernStandbyWoLMagicPacket:Wake on magic packet when system is in the S0ix power state:"Deaktiviert (0)"
*NumRssQueues:Maximale RSS-Warteschlangenanzahl:"2 Warteschlangen (2)"
*PMARPOffload:ARP-Abladen:"Aktiviert (1)"
*PMNSOffload:NS-Abladen:"Aktiviert (1)"
*PriorityVLANTag:Priorität & VLAN:"Priorität & VLAN aktiviert (3)"
*ReceiveBuffers:Puffer empfangen:"512 (512)"
*RSS:Seitenskalierung empfangen:"Aktiviert (1)"
*SelectiveSuspend:Selective Suspend:"Aktiviert (1)"
*SpeedDuplex:Geschwindigkeit & Duplex:"Autom. Aushandlung (0)"
*SSIdleTimeout:Selective Suspend Idle Timeout:"50 (50)"
*TCPChecksumOffloadIPv4:TCP Prüfsummenabladung (IPv4):"Rx & Tx aktiviert (3)"
*TCPChecksumOffloadIPv6:TCP Prüfsummenabladung (IPv6):"Rx & Tx aktiviert (3)"
*TransmitBuffers:Puffer übertragen:"512 (512)"
*UDPChecksumOffloadIPv4:UDP Prüfsummenabladung (IPv4):"Rx & Tx aktiviert (3)"
*UDPChecksumOffloadIPv6:UDP-Prüfsummenabladung (IPv6):"Rx & Tx aktiviert (3)"
*WakeOnMagicPacket:Bei Magic Packet aufwecken:"Aktiviert (1)"
*WakeOnPattern:Bei Musterübereinstimmung aufwecken:"Aktiviert (1)"
AdvancedEEE:Advanced EEE:"Deaktiviert (0)"
EEEMaxSupportSpeed:EEE Max Support Speed:"1.0 Gbit/s Vollduplex (1000)"
EnableGreenEthernet:Green-Ethernet:"Aktiviert (1)"
GigaLite:Gigabit Lite:"Aktiviert (1)"
PowerSavingMode:Power Saving Mode:"Aktiviert (1)"
RegVlanid:VLAN ID:"0 (0)"
S5WakeOnLan:Wake-On-Lan herunterfahren:"Aktiviert (1)"
WolShutdownLinkSpeed:WoL / Link-Geschwindigkeit reduzieren:"10 Mbit/s zuerst (0)"
- "TAP-Windows Adapter V9"
Availability:"Running or Full Power"
Caption:"TAP-Windows Adapter V9"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"tap0901.sys"
Driver Date:"04.21.2016 12:00"
Driver Path:"C:\Windows\system32\drivers\tap0901.sys"
Driver Provider:"TAP-Windows Provider V9"
Driver Version:"9.0.0.21"
Index:"0015"
INF:"oem34.inf"
INF Section:"tap0901.ndi"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"09.29.2023 05:04"
Location:"Not Available"
MAC Address:"00:FF:04:2A:41:A3"
Manufacturer:"TAP-Windows Provider V9"
Net Connection ID:"Ethernet 3"
NetCfgInstanceId:"{042A41A3-20BF-4E00-9584-BC022902F3CA}"
PNP Device ID:"ROOT\NET\0001"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"TAP-Windows Adapter V9"
Service Name:"tap0901"
Status:"Enabled"
Type:"Ethernet 802.3"
- "Service Bindings"
Antwort für Verbindungsschicht-Topologieerkennung:
Client für Microsoft-Netzwerke:
Datei- und Druckerfreigabe für Microsoft-Netzwerke:
E/A-Treiber für Verbindungsschicht-Topologieerkennungszuordnung:
Internetprotokoll, Version 4 (TCP/IPv4):
Internetprotokoll, Version 6 (TCP/IPv6):
Microsoft-LLDP-Treiber:
QoS-Paketplaner:
VirtualBox NDIS6 Bridged Networking Driver:
- "Settings"
AllowNonAdmin:Non-Admin Access:"Allowed (1)"
MediaStatus:Media Status:"Application Controlled (0)"
MTU:MTU:"1500 (1500)"
- "VirtualBox Host-Only Ethernet Adapter"
Availability:"Running or Full Power"
Caption:"VirtualBox Host-Only Ethernet Adapter"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"09.29.2023 05:04"
DHCP Lease Obtained:"09.29.2023 05:04"
DHCP Server:"255.255.255.255"
Driver:"VBoxNetAdp6.sys"
Driver Date:"12.07.2023 12:00"
Driver Path:"C:\Windows\system32\DRIVERS\VBoxNetAdp6.sys"
Driver Provider:"Oracle Corporation"
Driver Version:"7.0.10.8379"
Index:"0014"
INF:"oem27.inf"
INF Section:"VBoxNetAdp6.ndi"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"169.254.183.52;fe80::d23b:250e:39fb:ef6b"
IP Subnet:"255.255.0.0;64"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"09.29.2023 05:04"
Location:"Not Available"
MAC Address:"0A:00:27:00:00:0C"
Manufacturer:"Oracle Corporation"
Net Connection ID:"Ethernet 2"
NetCfgInstanceId:"{6ED1ED54-E347-4145-8FD4-EB89096DF6D6}"
PNP Device ID:"ROOT\NET\0000"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"VirtualBox Host-Only Ethernet Adapter"
Service Name:"VBoxNetAdp"
Status:"Enabled"
Type:"Ethernet 802.3"
- "Service Bindings"
Antwort für Verbindungsschicht-Topologieerkennung:
Client für Microsoft-Netzwerke:
Datei- und Druckerfreigabe für Microsoft-Netzwerke:
E/A-Treiber für Verbindungsschicht-Topologieerkennungszuordnung:
Internetprotokoll, Version 4 (TCP/IPv4):
Internetprotokoll, Version 6 (TCP/IPv6):
Microsoft-LLDP-Treiber:
QoS-Paketplaner:
VirtualBox NDIS6 Bridged Networking Driver:
- "VirtualBox Host-Only Ethernet Adapter"
Availability:"Running or Full Power"
Caption:"VirtualBox Host-Only Ethernet Adapter"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"09.29.2023 05:04"
DHCP Lease Obtained:"09.29.2023 05:04"
DHCP Server:"255.255.255.255"
Driver:"VBoxNetAdp6.sys"
Driver Date:"12.07.2023 12:00"
Driver Path:"C:\Windows\system32\DRIVERS\VBoxNetAdp6.sys"
Driver Provider:"Oracle Corporation"
Driver Version:"7.0.10.8379"
Index:"0020"
INF:"oem27.inf"
INF Section:"VBoxNetAdp6.ndi"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"169.254.125.29;fe80::326a:c574:2a4f:7b6b"
IP Subnet:"255.255.0.0;64"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"09.29.2023 05:04"
Location:"Not Available"
MAC Address:"0A:00:27:00:00:17"
Manufacturer:"Oracle Corporation"
Net Connection ID:"Ethernet 5"
NetCfgInstanceId:"{D790B732-ED1D-4B78-AC8B-AC54AD922243}"
PNP Device ID:"ROOT\NET\0002"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"VirtualBox Host-Only Ethernet Adapter"
Service Name:"VBoxNetAdp"
Status:"Enabled"
Type:"Ethernet 802.3"
- "Service Bindings"
Antwort für Verbindungsschicht-Topologieerkennung:
Client für Microsoft-Netzwerke:
Datei- und Druckerfreigabe für Microsoft-Netzwerke:
E/A-Treiber für Verbindungsschicht-Topologieerkennungszuordnung:
Internetprotokoll, Version 4 (TCP/IPv4):
Internetprotokoll, Version 6 (TCP/IPv6):
Microsoft-LLDP-Treiber:
QoS-Paketplaner:
VirtualBox NDIS6 Bridged Networking Driver:
- "Operating System"
.Net Framework Version:"2.0,3.0,3.5,4.0,4.8"
Boot Device:"\Device\HarddiskVolume1"
Internet Browser:"Mozilla Firefox, Google Chrome,117.0, Internet Explorer,11.1, Microsoft Edge,117.0"
Locale:"Deutschland"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 11 Pro"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"14,50 GB"
Physical Memory (Available):"12,29 GB"
Physical Memory (Installed):"32 GB"
Physical Memory (Total):"31,86 GB"
System Directory:"C:\Windows\system32"
Version:"10.0.22621 Build 22621"
Virtual Memory (Available):"8,77 GB"
Virtual Memory (Total):"46,36 GB"
Windows Directory:"C:\Windows"
- "Installed Updates"
KB2151757:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [27.11.2022]"
KB2151757:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [04.08.2023]"
KB2467173:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [04.08.2023]"
KB2467173:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [27.11.2022]"
KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB5012170:"Security Update [12/8/2022]"
KB5028756:"Update [8/10/2023]"
KB5029921:"Update [9/16/2023]"
KB5030219:"Security Update [9/16/2023]"
KB982573:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [04.08.2023]"
KB982573:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [27.11.2022]"
Microsoft ASP.NET Core 6.0.11 - Shared Framework (x64):".NET [18.06.2023]"
Microsoft ASP.NET Core 7.0.7 - Shared Framework (x64):".NET [30.08.2023]"
SP1:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [Not Available]"
SP1:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [Not Available]"
- "Processor"
- "12th Gen Intel(R) Core(TM) i5-12600KF"
Architecture:"x64"
ATPO:"Not Available"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 151 Stepping 2"
- "Chipset Name":"12th Gen Intel(R) Core(TM) i5-12600KF"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=12th+Gen++Core+i5+12600KF"
CPU Speed:"3,7 GHz"
Current Voltage:"1.7 volts"
Driver:"Not Available"
Driver Date:"04.21.2009 12:00"
Driver Path:"C:\Windows\system32\drivers\intelppm.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.22621.2215"
Ext. Family:"Not Available"
Family:"Not Available"
FPO:"Not Available"
INF:"cpu.inf"
INF Section:"IntelPPM_Inst.NT"
Install Date:"Not Available"
Last Error Code:"Not Available"
Level 1 Cache:"10 x 288 KB"
Level 2 Cache:"10 x 9728 KB"
Level 3 Cache:"20 MB"
Load:"1%"
Manufacturer:"GenuineIntel"
Model:"151"
Name:"12th Gen Intel(R) Core(TM) i5-12600KF"
Number of Cores:"10"
Number of Cores Enabled:"10"
Number of Logical Processors:"16"
Part Number:"To Be Filled By O.E.M."
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Processor ID:"BFEBFBFF00090672"
Revision:"Not Available"
Serial Number:"To Be Filled By O.E.M."
Service Name:"intelppm"
Status:"OK"
Stepping:"2"
Version:"Not Available"
- "Storage"
- "Samsung SSD 980 PRO 1TB"
Capablities:"Random Access, Supports Writing"
Caption:"Samsung SSD 980 PRO 1TB"
Cylinder - Total:"121601"
Description:"Laufwerk"
Driver:"Not Available"
Driver Date:"06.21.2006 12:00"
Driver Version:"10.0.22621.1778"
Error Code:"Device is working properly"
Firmware Revision:"5B2QGXA7"
Heads - Total:"255"
Index:"1"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"SCSI"
Manufacturer:"(Standardlaufwerke)"
Model:"Samsung SSD 980 PRO 1TB"
Name:"\\.\PHYSICALDRIVE1"
Partitions:"3"
Physical Sector Size:"4096"
PNP Device ID:"SCSI\DISK&VEN_NVME&PROD_SAMSUNG_SSD_980\5&E4B834D&0&000000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
SCSI Bus:"0"
SCSI LUN:"0"
SCSI Port:"1"
Sectors - Per Track:"63"
Sectors - Total:"1953520065"
Serial Number:"0025_38B9_21B0_6A30."
Size:"931,51 GB"
Size – Available:"49,75 GB"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"31008255"
- "C:"
Availability:"Not Available"
Caption:"C:"
Compression Method:"Not Compressed"
Description:"Lokale Festplatte"
File System:"NTFS"
Name:"Not Available"
Serial Number:"D01BB91C"
Size:"930,771480560303 GB"
Size – Available:"49,7488975524902 GB"
Status:"Not Available"
Volume Dirty:"No"
- "ST4000DM000-1F2168"
Capablities:"Random Access, Supports Writing, SMART Notification"
Caption:"ST4000DM000-1F2168"
Cylinder - Total:"486401"
Description:"Laufwerk"
Driver:"Not Available"
Driver Date:"06.21.2006 12:00"
Driver Version:"10.0.22621.1778"
Error Code:"Device is working properly"
Firmware Revision:"CC52"
Heads - Total:"255"
Index:"0"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"IDE"
Manufacturer:"(Standardlaufwerke)"
Model:"ST4000DM000-1F2168"
Name:"\\.\PHYSICALDRIVE0"
Partitions:"1"
Physical Sector Size:"4096"
PNP Device ID:"SCSI\DISK&VEN_&PROD_ST4000DM000-1F21\4&3795A315&0&070000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
Sectors - Per Track:"63"
Sectors - Total:"7814032065"
Serial Number:"W300BWLT"
Size:"3,64 TB"
Size – Available:"3,36 TB"
SMART Attributes:"Self-Test: 255 minutes, OK, Short Self-Test: 1 minutes, OK"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"124032255"
- "D:"
Availability:"Not Available"
Caption:"D:"
Compression Method:"Not Compressed"
Description:"Lokale Festplatte"
File System:"NTFS"
Name:"Riesenplatte"
Serial Number:"2645949D"
Size:"3726,0214805603 GB"
Size – Available:"3444,2052230835 GB"
Status:"Not Available"
Volume Dirty:"No"
- "SMART"
0x01 Raw Read Error Rate:186562720:"6"
0x03 Spin Up Time:0:"0"
0x04 Start/Stop Count:27347:"20"
0x05 Reallocated Sector Count:0:"10"
0x07 Seek Error Rate:36371775:"30"
0x09 Power-On Hours:27930:"0"
0x0A Spin Retry Count:0:"97"
0x0C Power Cycle Count:8446:"20"
0xB7 SATA Downshift Count:0:"0"
0xB8 End-to-End Error Detection Count:0:"99"
0xBB Uncorrectable Error Count:58:"0"
0xBC Reported Command Timeouts:0:"0"
0xBD High Fly Writes:3:"0"
0xBE Temperature - Current:31° C:"0"
0xBE Temperature - Highest:81° C:"0"
0xBE Temperature - Lowest:25° C:"45"
0xBF G-sense Rate/Servo Tracking:0:"0"
0xC0 Unsafe Shutdown Count:1238:"0"
0xC1 Load/Unload Cycle Count:131803:"0"
0xC2 Internal Device Temperature:31° C:"0"
0xC5 Current Pending Errors Count:0:"0"
0xC6 Uncorrectable Sector Count:0:"0"
0xC7 CRC Error Count:0:"0"
0xF0 Head Flying Hours:5226:"0"
0xF1 Total LBAs Written:5258006851:"0"
0xF2 Total LBAs Read:33697155164:"0"
...#SSU#...

Thanks for you help!

      Johannes

[Andres_Intel]

Hello Johannes80,

Thank you for your response and for sharing your system information.

I see the BIOS and the graphics driver are not updated, please follow the steps below and let me know the results:

• I understand that all drivers newer than 4577 has this issue, but some days ago we released a new driver version 31.0.101.4885, clean install it following the article How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.
• Update the BIOS to version 7D43vHE. Contact MSI for guidance.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel · Accepted solution]

Hello Johannes80,

Were you able to clean install the graphics driver and update the BIOS?   

Let us know if you still need assistance.    

Best regards,   

Andres P.   

Intel Customer Support Technician 

[Johannes80]

Hi,

sorry for not replying earlier - I was out of town for a couple of days.

The new driver did the trick - everything is working fine now (even without a BIOS update).

THANK YOU!!

Johannes

[Andres_Intel]

Hello Johannes80,

Thank you for keeping me informed.

Happy to hear that the issue is fixed, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards, 

Andres P. 

Intel Customer Support Technician